I am writing to advise anyone of thinking of joing this shambles of a company not to do it.
I'm not kidding..PLEASE DO NOT JOIN.
Briefly; i was with EURisp and had a 2MB service. Just Broadband nothing else. I wanted more so i looked at the ISP reviews and saw FAST4.
They offered free set up, migration, no long contracts, unlimited up to 8MB. Too good to be true!! (and it is but more of this later). So i contacted Eurisp and said that i wanted a MAC code to go to FAST4 unless they could offer up to 8MB for £15.95, the same as FAST4. They said they couldn't.
So off i trot to FAST4. I signed up, online, on July 10th. I was told it was a mere migration so it would be a matter of days before i was surfing up to 8MB (cue the music build up). Date: July 30th, a mere 20 DAYS (that was quick....not!!) after initial sign up and i have to threaten them that i will cancel if i don't get connected with them. HOORAH!!...i get connected all of a sudden. Wonderful. Now for my 8MB speedtest...i know it wont be exactly 8MB but i'm excited to see if i get 7MB..or 6MB...even 5MB. After the test....it's a massive 2MB. The same as EURisp. I do another speedtest at speedtest.net and it informs me (and still is to this day) that my ISP is EURisp and my speed is 2MB.
FAST4 inform me that they pipe there bandwidth through EURisp. Well, thats spooky. It's as like nothings changed (and it hasn't). So i ask FAST4 when i am going to get up to 8MB. They tell me that my "IP profile" (any ideas anyone?) is capped at 2MB until the line "settles in" and after 10 days my speed will be readjusted to the higher IP profile of 8MB....WOW!!!...excellent.
Well, it's 10 August and i tested my speed again...and Woosh!!...it's 2MB. I contacted FAST4 and they tell me it's been done and i should be experiencing up to 8MB. COMPLETE AND UTTER BULLSH*T!!!
I'm kind of getting the feeling that i will never get up to 8MB...Why??...well, if FAST4 pay EURisp for the srever access and EURisp can't offer me up to 8MB for £15.95 how the hell can FAST4 do it?....simple answer....they can't. Thats why i'm capped at 2MB...the same as i was when i was with EURisp. And so will everyone else be capped. It's smells like a bit of Advertising fraud to me. Offer 8MB and get 2MB. Then make excuses that it's the copper wires or you live too far from the BT exchange sir...or EURisp have a problem..or BT have a problem with the exchange...lies, lies and more lies.
I will be leaving FAST4 very shortly and they will lose cutomers because of the shabby way they treat the customer and the SH*T service they offer.
Let me ask this.....if i went to Marks and Spencers and saw a nice pair of trousers, went home and ordered them online for home delivery. When i get them they haver one trouser leg, not two as advertised. Would i have to accept this?..NO!!, because it's not what was advertised nor what i had ordered. Now, FAST4 are gulity of exactly the same thing, Offer up to 8MB and get 2MB. Not 3MB..not 4MB...not even 5MB...Why because they are capped by EURisp...
I challenge anyone to go to speedtest.net and do the test and post the download and upload speed and post the ISP detected. Does anyone get FAST4 as the ISP?...lets see eh?
Now, wheres the e-mail address for the Advertising Standards Authority and Ofcom.....
I'm not kidding..PLEASE DO NOT JOIN.
Briefly; i was with EURisp and had a 2MB service. Just Broadband nothing else. I wanted more so i looked at the ISP reviews and saw FAST4.
They offered free set up, migration, no long contracts, unlimited up to 8MB. Too good to be true!! (and it is but more of this later). So i contacted Eurisp and said that i wanted a MAC code to go to FAST4 unless they could offer up to 8MB for £15.95, the same as FAST4. They said they couldn't.
So off i trot to FAST4. I signed up, online, on July 10th. I was told it was a mere migration so it would be a matter of days before i was surfing up to 8MB (cue the music build up). Date: July 30th, a mere 20 DAYS (that was quick....not!!) after initial sign up and i have to threaten them that i will cancel if i don't get connected with them. HOORAH!!...i get connected all of a sudden. Wonderful. Now for my 8MB speedtest...i know it wont be exactly 8MB but i'm excited to see if i get 7MB..or 6MB...even 5MB. After the test....it's a massive 2MB. The same as EURisp. I do another speedtest at speedtest.net and it informs me (and still is to this day) that my ISP is EURisp and my speed is 2MB.
FAST4 inform me that they pipe there bandwidth through EURisp. Well, thats spooky. It's as like nothings changed (and it hasn't). So i ask FAST4 when i am going to get up to 8MB. They tell me that my "IP profile" (any ideas anyone?) is capped at 2MB until the line "settles in" and after 10 days my speed will be readjusted to the higher IP profile of 8MB....WOW!!!...excellent.
Well, it's 10 August and i tested my speed again...and Woosh!!...it's 2MB. I contacted FAST4 and they tell me it's been done and i should be experiencing up to 8MB. COMPLETE AND UTTER BULLSH*T!!!
I'm kind of getting the feeling that i will never get up to 8MB...Why??...well, if FAST4 pay EURisp for the srever access and EURisp can't offer me up to 8MB for £15.95 how the hell can FAST4 do it?....simple answer....they can't. Thats why i'm capped at 2MB...the same as i was when i was with EURisp. And so will everyone else be capped. It's smells like a bit of Advertising fraud to me. Offer 8MB and get 2MB. Then make excuses that it's the copper wires or you live too far from the BT exchange sir...or EURisp have a problem..or BT have a problem with the exchange...lies, lies and more lies.
I will be leaving FAST4 very shortly and they will lose cutomers because of the shabby way they treat the customer and the SH*T service they offer.
Let me ask this.....if i went to Marks and Spencers and saw a nice pair of trousers, went home and ordered them online for home delivery. When i get them they haver one trouser leg, not two as advertised. Would i have to accept this?..NO!!, because it's not what was advertised nor what i had ordered. Now, FAST4 are gulity of exactly the same thing, Offer up to 8MB and get 2MB. Not 3MB..not 4MB...not even 5MB...Why because they are capped by EURisp...
I challenge anyone to go to speedtest.net and do the test and post the download and upload speed and post the ISP detected. Does anyone get FAST4 as the ISP?...lets see eh?
Now, wheres the e-mail address for the Advertising Standards Authority and Ofcom.....
























