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Fast4, Breathe and now Tiscali

Essex Guy

Top Member
I got this email last week:

From: <emailsupport@breathe.net>
To: <REMOVED>
Sent: Monday, June 28, 2010 3:08 PM
Subject: Important Notification regarding your broadband account

Dear Customer,

We would like to thank you for your continued custom and trust you are
enjoying your Internet service with us.

This email is to inform you that we are in the process of completing an
internal migration of your broadband service. We will be moving your
current line and package to our new service platform and this will occur
between Midnight and 6am on the 30th June 2010.

You may have noticed already that things are changing; your broadband may
be going a little slower today and tomorrow until the move is completed
but after we are complete we should be able to deliver up to 24MB
broadband to you at no extra cost. We will also soon be offering you the
opportunity to buy one of our fantastic new bolt-ons which will guarantee
you a truly unlimited experience.

The change of service platform will allow us to provide you with a more
resilient service and offer a variety of additional products to you in the
near future.

By us completing the move on your behalf you will not need to amend the
username or password on your account and the transfer between the
platforms will be seamless.

We will however be putting all accounts onto a dynamic IP address whereas
in the past you were allocated a Fixed IP address. Should you require a
Fixed IP address moving forward please reply to this email by return and
we will ensure this is allocated to you as quickly as possible.

Should you have any queries please contact us at this email address or
contact us on 0871 424 0185. Calls are charged at National Rate and lines
are open 9am-5pm Monday-Friday.

We hope you will see the benefits of this move and look forward to
continuing to provide your Internet services.

Yours sincerely

Breathe Customer Services

============================

This migration seemed to go ahead without any disruption and after a day or so of varying speeds, settled down (in my case) to a very steady:



As you can see, the connection is with Tiscali and the most remarkable thing is that my speed tests (so far) at any time of day remain almost exactly the same as the above.

My IP address has changed, but unlike stated in the email has so far remained fixed.

If things stay this way, I'll be quite happy. I'm still wondering how they are going to give me 24MB though? Lol.
 

Kits

Super Moderator
Staff member
ISPreview Team
that will move you to tiscali's LLU if it is enabled at your exchange
 

Kits

Super Moderator
Staff member
ISPreview Team
Then the upgrade to 20MB is impossible unless BT upgrade the exchange top 21cn
 

Essex Guy

Top Member
I know Kits. I just find it annoying that they word it like this: ". . . but after we are complete we should be able to deliver up to 24MB
broadband to you at no extra cost."


If they want to make it personal with "to you" you'd think they would check availability first.

Anyhow, I'm getting better speeds than most of my neighbours right now so I'm not complaining. (Yet.) Lol.
 

uno

ISP Rep
If they want to make it personal with "to you" you'd think they would check availability first.
They are using the magical words of "up to 24Mb" though, which they are still delivering you.

Bit sneaky though as it'll instantly make most people think they are getting an upgrade.

Matt
 

timeless

ULTIMATE Member
Staff member
Volunteer Mod
give it time, your connection will slow to a crawl...

granted it may have been ages ago, however when l was with a small ISP called Central Point they resold Tiscali connections, for the first few months it was great.. l was downloading the internet as a steady speed.. then eventually when peak times came l started slowing down to sub dialup speeds...thankfully Fast24 took them over and l ended up on a good connection tho sadly they went out of business, tho thankfully l was moving at the time so l let the connection die so l wasnt enrolled into the new fiasco that developed to any customers at the time that moved to that ISP l cant seem to remember lol.
 

Mark.J

Administrator
Staff member
ISPreview Team
There's no way you will ever get "24MB" (MegaByte's hehe) per second, of course they don't actually say whether it's "per second", "day" or even "month" lol . Everybody makes typo mistakes, even me, but the MB vs correct 'Mb' is always annoying to see from an ISP as it means two totally different speeds with an 8 times difference.
 

Essex Guy

Top Member
give it time, your connection will slow to a crawl...

It's now a year (to the day!) and my speeds have stayed very similar, so I've been happy.

Then about two weeks ago it sped up and stayed like the example below:




I've not been advised of any changes but even happier now. :D
 
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