Wulnoth
0
In their mercenary quest to extort money from their customers Fast4 are selective about which of their T&C's they apply, and ignore and quote whatever suits their purpose.
This is my story :-
On 11th June I signed up to Fast4 unlimited dialup service.
Not very much later I found a very competitively priced Broadband service and signed up to that.
Feeling rather guilty I sent a very complimentary note to Fast4 and apologetically asked for my service to be terminated (circa 22nd June).
The usual inefficiencies ensued, so nothing new there then, eventually received a note outlining a three month minimum period supposedly entered into by myself.
When I drew their attention to their advert which said (and still says), "There are no long contracts, the service is on a month by month basis" and their Terms and Conditions which say "this minimum period forms part of the agreement for any special offers that are advertised on the website and indicated as such an offer" the advertised service however was NOT indicated as "such an offer" ; their response was that "Our FAQ also states this clearly before you sign-up. If you wish to make a formal complaint this must be done in writing".
I have replied that I committed to their Terms and Conditions, not their FAQs.
I believe this to be quite explicit so no legal wriggle room there.
My next course of action is to contact OFCOM and if necessary take out a Small claims action against Fast4.
I'll keep you posted.
This is my story :-
On 11th June I signed up to Fast4 unlimited dialup service.
Not very much later I found a very competitively priced Broadband service and signed up to that.
Feeling rather guilty I sent a very complimentary note to Fast4 and apologetically asked for my service to be terminated (circa 22nd June).
The usual inefficiencies ensued, so nothing new there then, eventually received a note outlining a three month minimum period supposedly entered into by myself.
When I drew their attention to their advert which said (and still says), "There are no long contracts, the service is on a month by month basis" and their Terms and Conditions which say "this minimum period forms part of the agreement for any special offers that are advertised on the website and indicated as such an offer" the advertised service however was NOT indicated as "such an offer" ; their response was that "Our FAQ also states this clearly before you sign-up. If you wish to make a formal complaint this must be done in writing".
I have replied that I committed to their Terms and Conditions, not their FAQs.
I believe this to be quite explicit so no legal wriggle room there.
My next course of action is to contact OFCOM and if necessary take out a Small claims action against Fast4.
I'll keep you posted.























