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Fast4 net Payment problems

phiggy

Member
Hi everyone this is my first post and it,s with a problem :(
I signed up with Fast4net dialup £6.99p a month on 19th April this year after moving home.
I had used them before a few years ago with no problems and have a number of friends who have or still do use them.
I have sent a number of emails with no response and have tried to call but have not had any luck or response.
My first payment went from my account on the on the 20/04/2006.
followed by another
12/05/06
06/06/06
29/06/06
27/07/06
09/08/06
6 payments in 4 moths & going out on the 5/9/06 makes £48.93p for 4 1/2 months use.
Has anyone else had problems like this ?
If so how did you get the problem sorted?
Many thanks in anticipation

Phil
 

phiggy

Member
Sorted :)

Well I hope so fingers crossed :)

Thanks MrJ
Its good to have a feedback from other members here. :)
Especially on methods of contacting them.

I phoned the 08702251055 eventually got through and spoke to someone called Steve, who was extremely helpful and has amended the direct debiting date for me.
Caused by a glitch in the system he said if it happened again to contact them straight away :)
So I am very happy with the way it has been dealt with :)

I will keep members here up to date here on how things progress.
Many thanks again
Phil :)
 

Kits

Super Moderator
Staff member
ISPreview Team
They should refund the money especially if you say you will class all wrongly dated withdrawls as fraud with the bank/credit card company.
 

Inactive

ULTIMATE Member
" The only thing is to make sure they don't creep your payment date forward each month, which seems to be a glitch in their system. Once you bring it to their atention they rectify it immediately. "

Found on another forum, it seems to be regular thing.
 
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