so they have just theoretically stopped you leaving for 30 days, so unless you dont mind waiting in theory you should be able to leave once moved, but still if l was in those positions ld be annoyed
They can easily pass on the MAC they've generated for their own use to their customer until their new provider actually places the migration order with BT. So any delay would be a few days at the most and only then if the migration is already in progress and it is too late to cancel.so they have just theoretically stopped you leaving for 30 days, so unless you dont mind waiting in theory you should be able to leave once moved, but still if l was in those positions ld be annoyed
Are they bulk migrating everyone away from Eurisp on the 12 of Februrary then (assuming they've screwed the date up by putting it in American format ) ?i have recieved the letter as well though the date to change username to 'surfmax' says 2/12/2008 which looks like the beginning of december to me.
everything seems to be in place for us to be switched to the new supplier and then screwed by fast4 with a major reduction in bandwidth probably starting this month
i have been very tolerent and supportive of fast4 problems and the changes they have made but these new prices and bandwidths are very poor
my year is up in april so i will probably leave then if this is how its going to be
That's a typo, because I had the same on my letter. Your actual date will be what it says in the Secure Members Console, which will be February 12. You will migrate ironically on the same day as me.i have recieved the letter as well though the date to change username to 'surfmax' says 2/12/2008 which looks like the beginning of december to me.
Anywho, it wouldn't take ten months for a migration to complete.Secure Members Console said:Estimated Conversion Date 12/02/2008
Are you still on the up to 8Mb unlimited package after your account was migrated, or does the bandwidth usage option in the secure members console mention a usage limit?My account was migrated on 21st January. The service as is suits me, but fortunately my 12 months are up so I can leave with relative impunity if they try to change my terms.
There was also some mention of a per gig additional bandwidth fee, so it would be wise to keep one eye on your members area and the other on your Terms and Conditions just in case the change to metered occurs unannounced.Seems Fast4 are moving everyone over to the new supplier Murphyx but no doubt unlimited will vanish soon as the prices are much higher. Prices have been quoted as £24.99 for a 30gig a month cap.
Despite the fact that you are being moved to the new network backbone (everyone is incidently), this doesn't automatically mean that you are going to be put on one of the packages advertised on the sales page (ie, limited to 15Gb or 30Gb per month) - you will remain on the same service with the 60Gb FUP applying to your usage.Just returned from a long weekend and found a letter from Fast4 waiting for me dated 4th Feb 2008.
It tells me to change the last part of my username on the 11th Feb (tomorrow) to ensure continued connectivity.
The last part is to be changed to @surfmax,instead of the current
I upgraded from Fast4 dial-up on 27th Nov 2007 and pay £15-95 a month for "unlimited" which is still showing as that in the members area.
Has anyone got any comments to enlighten me about what`s going on and how I stand please.
I'd assume so; certainly this change is to the detriment of some of the Fast4 customer base. I can't confirm that fully unfortunately but I would imagine there would be no cost.Thanks everyone
If the package does change will I be given the chance to migrate at no cost because as I mentioned above,I only upgraded to BB last Nov.
I have always been happy with Fast4 but if my contract changes for the worse I would look at other ISP`s.
Wow do you now have the system to implement that? I mean, are you now able to email customers about changes to their T&C's?If the packages for existing customers are to change, Fast4 will notify customers about this first: generally by email so ensure your 'contact' email address in your members area is correct!