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Fast4 Term Changes!

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Your own terms and conditions state in several clauses that if you terminate you will be liable for payment to the value of the full term of the contract (the remainder of the Minimum Period).

Anyone agreeing to that contract could be charged for the full 12 month minimum period as well as the £85/20 connection fee (and wasn't there something about modem fees too). If this is not your employer's current intention, then he should revise the T&Cs.
I'll pass on your comments since it's not Fast4's intention to charge remaining subscriptions to round off a year - only the exit penalty as was previously collected.
 
Hi old dude.

I hate getting drawn into these (seemingly) constant debates about whether or not Fast4 have changed their Ts & Cs.

As a Fast4 customer I'm not sure I can decide - when I signed up (migrating in) I understood that if I left before 12 months had elapsed I'd need to fork put 20 quid. The latest updates to the Ts & Cs don't change this, they just state it in a different way (that is perhaps clearer).

As for the debate on FUPs and traffic management - that's not clear to me either. It is perhaps more of a judgement about what people expect from a broadband service. Since the debate seems to centre around constancy and volume of network traffic, and involves (from Fast4's own statement's) less than 1% of the customer base, perhaps it is the case that a few people are expecting to make use of a "home-level" product for "business-level" purposes. In that case it's down to Fast4 to identify these people and help them to better undertand how to use the service in conjunction with all other customers. It appears that that is what Fast4 are now trying to do.

I think your personal view (which I respect as your right) that Fast4 should fold is a bit over the top, especially since you are not a Fast4 customer. I also don't really expect it to happen, since if only 1% of the customer base are agrieved, it still leaves 99% content. Clearly a better business plan than trying to continually support the unreasonable few - at the expense of the majority - which is what was happening earlier this year.

I fully agree you cannot allow people to download an unlimited amount. The simple fact is, networks cannot support it.

But for fast4 to openly advertise unlimited, and then say its not is wrong. Even worse, after this change they did not let people out. Now this has been discussed many many times. Fast4 were warned by many people they cannot offer unlimited, and they replied saying that there will be no caps, no FUPs, and it will stay unlimited.

As someone won an action against Fast4 for this, its obvious Fast4 are in the wrong. Not just morally, but legally.

We have never seen any sort of customer care from Fast4. Certainly no refunds for the length of appalling service which was blamed on various things, some found out to be untrue.

I still think they should fold. I cannot abide by business that do the afore mentioned things. Id rather the MDs not remain in business. Unfortunaly it usually has a knock-on effect, not only for staff but for customers (see the recent Sidnet news).
 
I still think they should fold. I cannot abide by business that do the afore mentioned things. Id rather the MDs not remain in business. Unfortunaly it usually has a knock-on effect, not only for staff but for customers (see the recent Sidnet news).

As I said in earlier post, old dude, I respect your right to your opinion.

However, as you do concede, if Fast4 did fold the real losers would be their customers - the majority of which (myself included) seem to be content with the service we are getting.

Having been one of the many that fell foul of the V21/NetServices fiasco last year, who jumped ship to BiscIT (only to see them go belly-up in February), before being rescued by Fast4, the last thing I'd wish on anyone is that they are unfortunate enough to encounter an ISP that fails. I would hope that with the angst you must have seen vented on ISPr as various ISPs have failed over the years, you wouldn't be wishing a repeat of that fate on any of your fellow surfers.

Personally I'd rather that Fast4 stay around, continue to provide their no frills "upto 8 Mbps" service for £16 a month, and respond to their support tickets as they always have done to me (timely and courteous).

For those of us who can't get "full throttle" download speed (I sit at around 1.5 Mpbs thanks to BT's network - the odds of getting anywhere close to Fast4's definition of "excessive use" is really low), this represents a good value for money package that I can't find an equivalent of from any other supplier.

As always - just my opinion - but that's the beauty of a public discussion forum - it gives the "satisfieds" a chance to offset the "discontents" (even if sometimes the "satisfieds" does feel like a lonely group ;):(;))

Techno Peasant
 
@old dude
indeed, whats more every issue fact has been blamed on EurISP, that doesnt explain why they themselves were about to create a virtual pipe for congestion control that no one in EurISP knew about.. l have a niggling feeling they have more access to the network itself than they let on.

@Techno Peasant
taking into account all the issues, l personally think that enough is enough the any normal ISP ALWAYS has charges up front, other ISPs also email users any T&V updates (did you get the emails for the changes?) they also usually give the user a choice to accept them by staying or leaving without fee. now l know you are making a go of it and things maybe better now, but for how long if new users flock in because they think its unlimited (because the flack here has died down)
 
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@Techno Peasant
taking into account all the issues, l personally think that enough is enough the any normal ISP ALWAYS has charges up front, other ISPs also email users any T&V updates (did you get the emails for the changes?) they also usually give the user a choice to accept them by staying or leaving without fee. now l know you are making a go of it and things maybe better now, but for how long if new users flock in because they think its unlimited (because the flack here has died down)

I take your points timeless - and to a degree I agree with them, however....

(1) although I didn't get an email specifically alerting me to the various clarifications that have been added to the Ts&Cs, the terms that I signed up to stated:
We may change these terms or our Acceptable Use Policy at any
time by posting the amended terms conspicuously on the Fast4 Internet website
and made no commitment to also send an email. Additionally recent changes to the layout of the Fast4 member's portal now make such changes more easily noticed.

(2) I think that the recent changes to the members' portal - esp. the inclusion a FUP traffic light system with a fairly clear explanation of what is meant by fair usage - should mean that new users should be well aware of what they are signing up for.

I don't want to get into an indepth debate / argument about the pros and cons of Fast4 and whether ot not they've changed there Ts&Cs - but fundamentally I do not think that any of the conditions I signed up to in March have changed significantly (within the bounds of reasonableness for home use ADSL). I knew when I migrated in that if I was unhappy it'd cost 20 quid plus upto a month's rental to leave - if I did it during the first year. That is still the case.

I also think that Fast4 are now beginning to get on top of things and clarify some of the areas that may have been unlcear in the past, and should be given credit for doing so.

It is much easier to improve things within an ongoing relationship involving known parties, than to jump ship - and perhaps find that the grass is not always greener.

TP
 
[QUOTE)
I also think that Fast4 are now beginning to get on top of things and clarify some of the areas that may have been unlcear in the past, and should be given credit for doing so.



Forum members & mods should be given credit, not Fast4!

It was their pressure that finally got OFCOM to investigate Fast4's antics


I really find it hard to believe that the onus is on the customer to visit an ISP's site on a daily basis to see if they have altered the T&C's.
 
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I also think that Fast4 are now beginning to get on top of things and clarify some of the areas that may have been unlcear in the past, and should be given credit for doing so.

How long were they running v21 before selling out to biscit and then reinventing fast 4 ?

I would have thought they have got it right by now after all the time in the business. :shrug:
 
I just cannot wait to see their 15 seconds of fame tonight!, going out though but got it Sky Plussed!

And oh Techno Peasant's comment: 'I also think that Fast4 are now beginning to get on top of things and clarify some of the areas that may have been unlcear in the past, and should be given credit for doing so.' - laughable!, Fast4's big selling point was their lack of an FUP, they used this in their adverts and in one of their updates on the site Steve talked about how many customers they were getting switching to them because of their service being unlimited and how they had problems with past ISP's and their FUP's!!!

They claim the changes are a clarifrication of their AUP which they claimed was a revision of a network abuse policy that was always in their terms although several users confirmed this was untrue with past copies of the terms!!!

So how about an update from Steve?, cannot remember the last time he was on here, I beleive it fell to Nick to try and explain the whole congestion control fiasco, so maybe Steve should explain why they now have an FUP when he always said they would never one and why customers on at least two occasions were not informed of term and conditions changed by E-mail!!!, also will they be in the future?
 
Well Ive watched it and luckily as I suspected Fast4 only got abput 30 seconds of free advertising but seeing Steves chubby face spouting crap maing out like they were such an honest revoloutionary ISP made me feel ill.

I did contact the Gadget Show but it was basically acknowledging the segment and saying my comments had been noted, I suggested they covered the 'unlimited' broadband problem in the UK and mentioned how Fast4 would be perfect for that topic.

The thing that still annoys me though is on Fast4's site: ''the honest ISP - making the difference for the customer as seen on channel five -The Gadget Show' since it makes it seem like a direct quote from the show which of course it is not! anyway leave while you still can guys and girlies!
 
And oh Techno Peasant's comment: 'I also think that Fast4 are now beginning to get on top of things and clarify some of the areas that may have been unlcear in the past, and should be given credit for doing so.' - laughable!

Don't want to get drawn into a debate with someone who is posting unattributable comments.

This remains my view - and is made in an attempt to maintain a reasonable and balanced view.

Techno Peasant - a happy Fast4 customer (that others may consider deluded - ach well :shrug: all part of life's rich tapestry)
 
...seeing Steves chubby face spouting crap...
I think whatever your views may be, personal insults against other peoples appearance is a little low and completely unrelated to the topic: fair enough if you're unhappy with Fast4 from previous experiences, but your experience with Fast4 as a company has absolutely nothing to do with how Steve looks on TV.

If you want to make posts like this, at least post a picture of yourself so the rest of us can respond in kind :laugh:
 
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I realised as I was typing it that it didnt but I was and still am very pissed off, I came back on here only to post something new - the terms changes since you werent going to post were you!

You go first Paul, oh wait seen you over at your forum already, you and Steve could be brothers!

GOODBYE! until the next farce at Fast4
 
Awww you would hope (probally not think) I would be big enough to ignore that but I am not.

Good bye medoika (at best) technical support guy!

And uhm the picture is not a great choice because it just reminds us that Fast4 went bust and then got reincarnated!
 
Don't want to get drawn into a debate with someone who is posting unattributable comments.

This remains my view - and is made in an attempt to maintain a reasonable and balanced view.

Techno Peasant - a happy Fast4 customer (that others may consider deluded - ach well :shrug: all part of life's rich tapestry)

Hi Techno Peasant,
Myself & that unattributable(DTXT) person once felt the same as you & defended Farce4 to the hilt when we felt some other members went over the top with their criticism of Farce4, in fact DTXT ended up getting himself banned for his pro Farce4 stance.

I sincerely hope you remain a happy customer, but unfortunately due to their antics I think it will be a long long time before their happy customers outnumber their ex customers who they well & truly shafted.

I've just looked at their homepage as I thought DTXT was kidding about their
"THE HONEST ISP.... as seen on THE GADGET SHOW"
But it's true, they have made it look like an endorsement from the program.

It's sure to draw some more unsuspecting souls into signing up during the Christmas period.:rolleyes:
 
Awww you would hope (probally not think) I would be big enough to ignore that but I am not.

Good bye medoika (at best) technical support guy!

And uhm the picture is not a great choice because it just reminds us that Fast4 went bust and then got reincarnated!


If I remember Fast 4 was a V21 reseller and when V21 were taken over by Biscit, Fast 4 were left out of the equation. After a short time Steve Kaye and a few others were asked to take over the day to day running of Fast 4.
As far as I’m aware Fast 4 never went bust, but I’m sure Paul would correct me if I’m wrong.

As for being mediocre I’ve known Paul to travel 60 miles up a motorway in his own time to sort out problems before the Biscit fiasco. I would hardly call that mediocre.
 
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Hi Techno Peasant,
Myself & that unattributable(DTXT) person once felt the same as you & defended Farce4 to the hilt when we felt some other members went over the top with their criticism of Farce4, in fact DTXT ended up getting himself banned for his pro Farce4 stance.

I sincerely hope you remain a happy customer, but unfortunately due to their antics I think it will be a long long time before their happy customers outnumber their ex customers who they well & truly shafted.

I've just looked at their homepage as I thought DTXT was kidding about their
"THE HONEST ISP.... as seen on THE GADGET SHOW"
But it's true, they have made it look like an endorsement from the program.

It's sure to draw some more unsuspecting souls into signing up during the Christmas period.:rolleyes:

Zag5 has hit the nail on the head again, the irony of my once pro Fast4 stance, although they used to give me what they once advertised.

Taking a Techno Peasant stance for a moment, well done for Fast4 supporting The Gadget Shows campaign, but most ISP's already give you the BT information of what you can expect when you go to sign up and whilst they have dropped the up to 8 meg the 'Total unlimited broadband' nonsense remains which is a contradiction to the new holier than thou honest Fast4 - as seen on The Gadget Show, naughty Zag5 though, you know I never kid 8-)
 
If I remember Fast 4 was a V21 reseller and when V21 were taken over by Biscit, Fast 4 were left out of the equation. After a short time Steve Kaye and a few others were asked to take over the day to day running of Fast 4.
As far as I’m aware Fast 4 never went bust, but I’m sure Paul would correct me if I’m wrong.

As for being mediocre I’ve known Paul to travel 60 miles up a motorway in his own time to sort out problems before the Biscit fiasco. I would hardly call that mediocre.


Well he was more than prepared to try and string me along with countless tickets and speedtest even though I knew and proved the problem lay with Fast4 by conducting speedtest connected via BT, so perhaps not mediochre, those replys to my tickets asking for more speedtest and stating resoloutions would happen when they never did took some effort on his part.
 
HONEST I'm sorry I doubted you against THE HONEST ISP:laugh:

Awww I love it!, they certainly manage to make you laugh although when your with them its not so funny!, my favourite Fast4 funniness has to be phoning Ofcom and telling them your ISP is Fast4 to have them say 'oh no, not them again!'
 
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