My fast4 horror story:
Had problems with previous supplier's FUP (Fair usage policy) so switched to fast4 who advertised "no FUP, no contract etc". Things were fine for a while, then suddenly without warning my speed dropped to around 128-256Kbs. After a WEEK of talking to support trying to fix an imaginary connection problem, I noticed the words "congestion control" on my account, so asked support about it.
Only then do they realise that they've capped my account (usage was about 60GB a month)!!! After complaining that stating "No FUP" was false advertising, that wording mysteriously disappeared from the website.
I requested a MAC code (which took 6 working days to arrive), and migrated. I was told I had to manual cancel the account at that point, which I did.
I was then charged £20 for the honour, and told my account would not be cancelled until the 25th of December!!
Can anyone advise whether they can do this? I have my broadband through another provider, can they charge me for a service they are not providing?
Complaint made to ASA regarding false advertising.