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Fasthosts/UK Reg Issues

Hi,

I am a Fasthosts customer with a basic domain name package, I have read about all of these issues with breach of security with regards to passwords etc... All I need to do basically is gain access to my control panel so I can administer my DNS records. I have tried mailing their customer support a few times and have been given a ticket reference of 1515372, their contact numbers on their website are both dead.

Can anyone advise at all please?

Kind regards,

Dean
 
Also their fax machine is dead! This is so frustrating. I have no way of contacting them and speaking to a human being.

Its a case of waiting for my password to show up in the post or waiting for a reply to my ticket.

This is really bad!

Dean
 
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Unless ive missed it on the fasthost site, here's another number for them

Fasthosts Internet Ltd

Tel: 01452 - 541499
 
Thanks mate.

I just rung that number and it is ringing! I had options of 1 for Sales and 2 for Support.. Queue position 51!!! Unbelievable!!!
 
I got my password after 65 mins of queuing on the phone. No apology either from the bod who took the call, he was actually quite defensive about the whole thing, but anyway I did the in depth security checks and I got my password!
 
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