Sponsored Links

Fault for customers on 50mbps, 75mbps, 150mbps, 200mbps, 300mbps, 400mbps packages

Barnet

ULTIMATE Member
It was going so well, but on Saturday morning (01/10/22) the Internet stopped working for me.

Down Detector suggested it was a common problem with 100+ fault reports.

Shortly after I submitted my fault report (using another connection) Community Fibre had an "initial discovery" report on the service status page.

It looks to me like a problem in the CG NAT system as the higher speed packages (that have a dedicated public IP address) were not included in the fault report.
 
Can confirm that there was no outage on the 1Gbps package. Suggestion that it’s related to CGNAT connections seems accurate.

That being said, I love how quickly they are to react and fix these things!
 
Sponsored Links
Thanks Matt.

Comparing some tracerts during and after the fault I can tell where the data “got lost” and my best guess is that it was a routing fault.

The limited monitoring I have suggested that the fault occurred at 1am - 3am so it wasn’t quite as fast a fix as you might think.

I’m also mildly suspicious of the quality of network monitoring as the first mention of the fault on the service status was shortly after I raised a ticket although this could be a coincidence.

But it was fixed reasonably promptly and I’m very pleased with the service generally.
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6026)
  2. BT (3639)
  3. Politics (2721)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2146)
  8. FTTC (2083)
  9. Statistics (1901)
  10. 4G (1816)
  11. Virgin Media (1764)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1407)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules