Sponsored

Fault resolution

pmilford

ISP Rep
BT are engaged in a regulatory process of separating their services. Openreach has now been created to handle the network.

This change will affect Broadband services such as ADSL and SDSL.

NewNet is experiencing extended delays in resolving issues - particularly where these relate to the actual PSTN line or exchange equipment. The introduction of Openreach has created an additional layer in the fault resolution process.

NewNet very much regrets the delay and inconvenience caused to customers. NewNet has already taken steps to improve its Helpdesk performance by appointing new staff and the latest recruits are now in place and working to help customers.

In time, BT's Openreach will deliver an improved national network, replacing old cables and components that do not support Broadband services. At present NewNet is seeing problems similar to the initial phase of ADSL MAX and is warning customers that it anticipates problems getting worse before they get better. In common with its commitment to customer support, NewNet is pressing BT management with its concerns and experiences at this time.

Peter Milford
NewNet
 
Top
Promotion
Cheapest Superfast ISPs
  • Hyperoptic £21.00 (*22.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • SSE £22.00
    Avg. Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited (FUP)
    Gift: None
  • Post Office £22.90 (*37.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • Direct Save Telecom £22.95 (*29.95)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
Prices inc. Line Rental | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Promotion
The Top 20 Category Tags
  1. BT (2555)
  2. FTTP (2300)
  3. FTTC (1688)
  4. Building Digital UK (1627)
  5. Politics (1462)
  6. Openreach (1445)
  7. Business (1277)
  8. FTTH (1131)
  9. Statistics (1119)
  10. Mobile Broadband (1070)
  11. Fibre Optic (987)
  12. Wireless Internet (932)
  13. Ofcom Regulation (931)
  14. 4G (927)
  15. Virgin Media (876)
  16. EE (607)
  17. Sky Broadband (602)
  18. TalkTalk (588)
  19. Vodafone (543)
  20. 3G (418)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules