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Feedback Required - New ISP Complaints Advice Section

Mark.J

Administrator
Staff member
ISPreview Team
We're going to be replacing our current 'ISP Complaints' section with a new 'Broadband ISP Complaints Advice' one the next couple of weeks. It's taken a long time to write but the new section has been designed to deal with commons ISP problems, not to mention the who, when, what and where questions of actually making a complaint.

What we need to do now is double check all the advice and information to make sure it's correct, so if any readers want to PREVIEW the new content and let us know if they spot any errors then please feel free :) :

http://www.ispreview.co.uk/new/complain/index_complain.php

Note that the link above will change when it goes live.
 
I linked to our ADSL tips article with that in under the 'Serious and Persistent Declines in Broadband Speed' problem. I prefered to do that rather than write several more paragraphs about why some tests would work on one type of connection but not another. I've only got BT's numbers too, not sure how fully unbundled ISPs and cable operators deal with that problem.
 
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