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few question before I join

KDS

ULTIMATE Member
Hi Martin,
I'm thinking to move the phone and FTTC to you guys,

already has FTTC but when I switch can I get the new BT openreach modem for free ? I lost the original one.

can I pay the bill by paypal or american express (just to get the points)

Zen was rock solid for me. how is the overall services (I understand it go down time to time)
 

timeless

ULTIMATE Member
Staff member
Volunteer Mod
l believe they do accept paypal thats how l paid when l was with Aquiss tho it has been a couple of years.. tho l was always pretty impressed with their service so lve tended to always push friends Aquiss way when they have been interested in changing ISP.
 

aquiss

ISP Rep
Hi Martin,
I'm thinking to move the phone and FTTC to you guys,

already has FTTC but when I switch can I get the new BT openreach modem for free ? I lost the original one.

can I pay the bill by paypal or american express (just to get the points)

Zen was rock solid for me. how is the overall services (I understand it go down time to time)
Good Morning KDS,

If you presently have FTTC, you won't I'm afraid get/see an engineer. FTTC migrations are like ADSL BTW to BTW migrations that the process is handled remotely. The only way we could arrange for a replacement modem is to raise your line as a fault, thus resulting in an engineer attending the following day.

Yes, we accept payments by Paypal, though please note we do make an extra monthly charge to handle the costs of processing payments via Paypal services, which are vastly higher than other methods we accept via.

Overall service quality is always going to be difficult to answer. Our aim is to always maintain the highest standards, but every phone line has its own character. We find FTTC is however far more reliable, as a technology, than ADSL.

If you need any question specifically answering though, give me a shout in the office on Monday.
 
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