Fibre checker says I can have fibre but my lines exchange only

[Jdpax95]

So I’m having an absolute nightmare atm I took out a sky tv and broadband package with super fast 2 broadband because I’m eligible for fibre but when the openreach engineer came to switch the line across he found after 2 days of working to get us fibre that were exchange only. We’re 300m from the exchange as it’s at the bottom of our farm lane but we’re the only property this side. the fibre cabinet is opposite the exchange on the other side of the road it’s not a big main road just a country road. The engineer said that it’s going to planning because the line will need diverting to the cabinet by going under the road then back under the road to the exchange. It’s been a month without internet now and they have washed there hands with the situation and cancelled to broadband as the order couldn’t be completed and I feel very let down and betrayed. Has anyone had this problem and have any advice on what channels to take or who to talk to try and get fibre as it’s really affecting the business as staff members can’t get there work done without internet.

 

[Brumski]

the openreach engineer came to switch the line across he found after 2 days of working to get us fibre that were exchange only

Something doesn't add up with that. I know, from experience, that when an Openreach Engineer gets issued a job one of the most fundamental and prudent bits of information on the job is the routing. PCP, E side, D side, DP and so on. Apart from the actual address of the property, it's the next thing he or she will note.

Even if they failed to note the routing, which I doubt, they'd realise it was an EO line within minutes or hours at best, not two days.

I suspect there's more to this story, crossed wires (no pun intended) or someone somewhere is being liberal with the facts.