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Fibre is 10 metres from my house, but "not available"

InternetOverWetString

Casual Member
Hi,

How long would you expect from the Corning fibre connecterised distribution hub going up the serving telegraph pole for FTTP to become available to the houses?

It's been several weeks now, but the Openreach and ISP availability checkers still say we're limited to Superfast.

Openreach doesn't really have any mechanism to ask this question, as it's all canned questions/answers on their website.
 
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It’s down to when it’s commissioned. You may be lucky and it’s a few weeks, or yours may have been put up at the start of the build and it’s a few months. Just depends on when the spine is done and it all lit up.
 
Essentially "when it is ready"

It could be that they're building a network out to a city miles from you as the FTTP network won't go back to little tiny exchanges, nor even many medium sized ones anymore - the plan is to do away with those exchanges entirely.

There could be ducting they need to clear somewhere - all sorts of various other civil engineering things, so it could be days, weeks, months or even longer.
 
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I'm at 4 months since the CBT was put up the pole. It's such a tease, but maybe it helps you know you're not the only one in this position.
 
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Fibre was run to my pole in November last year and I was finally able to place an order at the start of March.
Openreach was helpful in their replies but it did take a while to get responses
 
Totaly agree. At busy hours you're lucky if you can get 5 mb/s. Better look for other options
 
Last edited:
Unbelievably, it's been almost a year since I asked this question, and still no FTTP. Openreach will not give an update on the original request, and close any new queries as being a duplicate of the one they won't update :mad:

This site shows that the exchange is capable of FTTP, and the adjacent street is able to place orders for FTTP.

Any ideas what it requires to escalate firstly the status update, and secondly the completion of the installation?
 
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Any ideas what it requires to escalate firstly the status update, and secondly the completion of the installation?

In all honesty, I wouldn't bother, it's not worth the mental anguish or stress.

The dates and status updates, given in response to the Availability Checker Enquiry are meaningless, which I said as much above at the time.

You could lodge a complaint, as I have done, but again that's pointless. I've had/got an ongoing complaint open with the director's complaints team who give assurances and dates but the dates come around, they apologise and then we rinse and repeat the same conversation every three months.

I've placed it firmly on the back burner and simply keep the complaint open so I can update the rest of the residents on the development every few months.
 
In all honesty, I wouldn't bother, it's not worth the mental anguish or stress.

The dates and status updates, given in response to the Availability Checker Enquiry are meaningless, which I said as much above at the time.

You could lodge a complaint, as I have done, but again that's pointless. I've had/got an ongoing complaint open with the director's complaints team who give assurances and dates but the dates come around, they apologise and then we rinse and repeat the same conversation every three months.

I've placed it firmly on the back burner and simply keep the complaint open so I can update the rest of the residents on the development every few months.
So it sounds like moving house to a street that already has availability is the only proven route to getting Ultrafast? ;)
 
You could try having a look on here


This tells you if your street is planned and when they will be working on there in the next 3 months. If there is no mention then it means it will be over 3 months.

If its of any help Cityfibres roll out. They seem to do it in waves. As the street down from me got it in April 2021. I had to wait 8 months to December 2021. The street up from me is getting it installed now so likely going to be live in Around July 2022 for them. So Openreach in your area could be doing the same?
 
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