It took nearly two months for Fibrus to install and start service. I hadn't realised that the cooling off period starts from when the order is placed, not when they first bill me.
This seems pretty counter-intuitive. I checked what advice there is online about this and found this: https://www.gov.uk/accepting-return... must offer a refund,have to provide a reason.
which seems to suggest that a cooling off period must start when goods are received. In my case the goods would be internet service.
The other consideration from the same website is this: unfair-terms-in-sales-contracts. Offering a cooling off period for a service that isn't delivered for 2 months seems unfair.
Has anyone else come across this? I actually dont want to leave the service, I want to downgrade to a slower service because I cant use the bandwidth I have paid for. I wouldn't know whetherbthis would be a problem unless the service was installed...
This seems pretty counter-intuitive. I checked what advice there is online about this and found this: https://www.gov.uk/accepting-return... must offer a refund,have to provide a reason.
which seems to suggest that a cooling off period must start when goods are received. In my case the goods would be internet service.
The other consideration from the same website is this: unfair-terms-in-sales-contracts. Offering a cooling off period for a service that isn't delivered for 2 months seems unfair.
Has anyone else come across this? I actually dont want to leave the service, I want to downgrade to a slower service because I cant use the bandwidth I have paid for. I wouldn't know whetherbthis would be a problem unless the service was installed...























