Linuxminter
Member
Apologies for a rather lengthy post.
There has been much activity in my area (Cumbria) with Fibrus / Viberoptix building their Ultrafast network. OR aren't timetabled to be here until 2026 / 2027 (given the experience of FTTC, that'll probably mean 2030...), so Fibrus are going to be the only available service for some years to come - none of the other commercial / alt-nets have this area on their build programmes.
So taking the Fibrus service is a no-brainer? Well..
Attempting to find out information (online) about Fibrus, as an ISP, leaves issues unresolved, so I hope contributors here can assist.
1. Can anyone advise the make(s) and models(s) of router supplied? I believe they use Nokia, but that's as far as it goes. This would allow me to judge the quality of the supplied kit.
2. Given the above, I've been reading that bridge-mode is being locked / 'greyed' for more recent customers (of which I would be one). Is this just a 'keep-it-simple-out-of-the-box' default, which users can reset? Does it require Fibrus to reset it? Or is it fully locked?
3. A significant concern regards what Fibrus would be like, as my ISP. Online reports, with regard to customer service, might best be descibed as 'mixed' (ahem...) .That isn't surprising - the dissatisfied generally shout louder than the majority for whom all is fine. However, I have a specific concern with their business package, which is what I would be interested in (work requirements mean that it would be their top-end symmetrical gigabit service). The Fibrus website shows a range of options, with some telephone sets being shown as 'add-ons' (optional). However, buried towards the bottom of the 'Fibrus Business Fees & Charges' guide is reference to one of these units being a compulsory purchase, as part of the package, thereby adding £140 to the installation cost. Or is it? I've read the entire 'Fibrus Business T&C's', which is supposed to form the legal contract under which their service is provided - you've guessed it; there's no mention of any compulsory purchase. Making something as simple and fundamental as this somewhat opaque (to say the least) doesn't fill me with confidence. What else, in the T&C's might have to be taken with 'a-pinch-of-salt'? For example, is the SLA fault resolution stated time (within 24 hours) worth the paper it's written on?
Any information / comment based on experience of Fibrus, as an ISP, would be welcomed.
Oh - to answer the obvious...I have tried approaching Fibrus re the above, but all I get is 'sorry - we're not live in your area, so we can't discuss...' What was that about customer service?...
There has been much activity in my area (Cumbria) with Fibrus / Viberoptix building their Ultrafast network. OR aren't timetabled to be here until 2026 / 2027 (given the experience of FTTC, that'll probably mean 2030...), so Fibrus are going to be the only available service for some years to come - none of the other commercial / alt-nets have this area on their build programmes.
So taking the Fibrus service is a no-brainer? Well..
Attempting to find out information (online) about Fibrus, as an ISP, leaves issues unresolved, so I hope contributors here can assist.
1. Can anyone advise the make(s) and models(s) of router supplied? I believe they use Nokia, but that's as far as it goes. This would allow me to judge the quality of the supplied kit.
2. Given the above, I've been reading that bridge-mode is being locked / 'greyed' for more recent customers (of which I would be one). Is this just a 'keep-it-simple-out-of-the-box' default, which users can reset? Does it require Fibrus to reset it? Or is it fully locked?
3. A significant concern regards what Fibrus would be like, as my ISP. Online reports, with regard to customer service, might best be descibed as 'mixed' (ahem...) .That isn't surprising - the dissatisfied generally shout louder than the majority for whom all is fine. However, I have a specific concern with their business package, which is what I would be interested in (work requirements mean that it would be their top-end symmetrical gigabit service). The Fibrus website shows a range of options, with some telephone sets being shown as 'add-ons' (optional). However, buried towards the bottom of the 'Fibrus Business Fees & Charges' guide is reference to one of these units being a compulsory purchase, as part of the package, thereby adding £140 to the installation cost. Or is it? I've read the entire 'Fibrus Business T&C's', which is supposed to form the legal contract under which their service is provided - you've guessed it; there's no mention of any compulsory purchase. Making something as simple and fundamental as this somewhat opaque (to say the least) doesn't fill me with confidence. What else, in the T&C's might have to be taken with 'a-pinch-of-salt'? For example, is the SLA fault resolution stated time (within 24 hours) worth the paper it's written on?
Any information / comment based on experience of Fibrus, as an ISP, would be welcomed.
Oh - to answer the obvious...I have tried approaching Fibrus re the above, but all I get is 'sorry - we're not live in your area, so we can't discuss...' What was that about customer service?...























