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Firstnet who the?

I had a letter through today stating:
With immediate effect the Liberty Broadband services are re-lauched under the Firstnet Banner as Wireless DSL .
We would like to wecombe you to Firstnet services Ltd.... bla bla bla

So they kindly sent me a bill this month too instead of Liberty except they are trying to charge me 2X the amount and say that i have an outstanding balance.
Nice WELCOMBE!
BAh
 
the first Firstnet cock-up

Strange I received the same letter and oddly the same overcharge!?* (46.99)

After calling Firsnets "24 hour support" I was informed that I needed to talk to accounts.......which arnt open till Monday.
On a positive note havn't noticed a drop in performance/reliability since the Liberty fiasco :-)

Perhaps Firstnet SHOULD consider bringing the Wireless service pricing more inline with other 512k connections, otherwise there's little point in me keeping it.
 
I think the service actually improved :) ive not had an outage for aaagggeees where i am even with that storm and snow a few weeks back.
I left a message for them to call me back on saturday still no responce :shrug: .Lets see if i can get someone tomorrow.
 
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Some Excuse

I got this reply to my email - hopefully things are now sorted !!

First of all apologies for any confusion regarding our recent invoice, unfortunately this was based on the latest information we received from the Liberty Broadband accounting database. We are however aware that some customers will have paid these balances so please disregard previous balance if this is the case. The official invoice value should represent the charge for January's service and is the invoice total after vat element.

I just need them to sort out the lousy download speeds, if not I like a few other's I know will be looking for another ISP
 
Have you seen the prices on first nets web page?
I hope dam sure they keep the price we pay at the moo the same or lower it !
Its like 200% mark up on isdn through them EAK!
 
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