Hatem
0
(New user, apologies if I have not submitted this correctly)
Has anyone else experienced this?
I believed I was updating my tiscali bundle of broadband and anytime calls to include free line rental. I was duly switched from BT but never received any free line rental. Unfortunately this went on for some time before I realised what was happening. Tiscali / Talk Talk are now trying to tell me that I was never offered free line rental. I do not make a habit of changing suppliers regularly but do so when a bargin is to be had.
I managed to recall the direct debits and duly paid by cheque the amount which I thought was due along with a letter explaining the situation, highlighting the fact that I would be happy to pay for any calls outside the package.
When I have spoken to customer services they have told me that a refund was being calculated, however now they want all the money repaid. I don't seem to be able to get a straight answer. I was always happy with the service until this happened.
Do i have any recourse?
Has anyone else experienced this?
I believed I was updating my tiscali bundle of broadband and anytime calls to include free line rental. I was duly switched from BT but never received any free line rental. Unfortunately this went on for some time before I realised what was happening. Tiscali / Talk Talk are now trying to tell me that I was never offered free line rental. I do not make a habit of changing suppliers regularly but do so when a bargin is to be had.
I managed to recall the direct debits and duly paid by cheque the amount which I thought was due along with a letter explaining the situation, highlighting the fact that I would be happy to pay for any calls outside the package.
When I have spoken to customer services they have told me that a refund was being calculated, however now they want all the money repaid. I don't seem to be able to get a straight answer. I was always happy with the service until this happened.
Do i have any recourse?