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Freedom 2 Surf

:crap: We have been with Freedom 2 surf for just under 1 year. Stupidly we signed up for 1 year, on my brother's recommendation. He had been with f2s and was enthusiastic about them. He has since left, now saying they were crap. The service is really slow. We pay £17.99 per month for 2mbit whereas now they offer 8 mbit for £13.99. I have e-mailed them about a dozen times asking why the speeds are so slow, why the internet keeps disconnecting and why I have to dial up about 10 times before it finally reconnects. They have never had the courtesy to reply. Do not go there.
Can anyone recommend a good ISP?
 
I feel your pain.

I was with F2S for 3 happy years until they were bought out and traffic shaping was introduced.
The problem was it didn't just slow the people using P2P as it was supposed to it actually hit everyone,my speeds went to 500k from 1800 and after many failed attempts to get it sorted i left. (hopeless customer support)

I am now with IDNet , a great ISP with great speeds and the best customer support of any ISP i have read about.
A example of IDNet's customer support , i arrived home from work and put the IDNet details into my modem on my migration day ,i started surfing then after approx 30 mins the phone rang, "Hi Max its Simon from IDNet, i was just wondering how you were finding the connection and if you had any problems" (how many isp's do that?)
I was gob smacked , i have used CS a couple of times in the 12 months i have been with IDNet and the phone is always picked up in the first 5 rings and you never go into a queue,they are the best. (and no i do not work for them) :D
There is a forum that was set up by the users its not run by IDNet but will give you a idea of how good IDNet are - http://www.idnetters.idnet.co.uk/forums/index.php




More info here - www.idnet.net
 
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