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frustrating delays and lack of service

We have experienced lengthy delays, and confusing / conflicting customer services throughout the now 6 weeks we have been attempting get online.

Our experiences so far are as follows:
16 Sept contacted Plusnet to request their Pay-as-you-go Internet Service
4 Oct (18days) engineer arrives to fix/connect phoneline

following three weeks after approx 10 phonecalls each time contadicting earlier communication saying tht 'we were connected' then 'we're not' that order is 'being processed and will take one more week' then claiming 'that the order hasn't been processed and needs to be re-submitted' etc.

26 Oct two calls from customer services finally announcing our connection, to then find still no connection, and there are faults at their end again still to be processed, and that there are 10-15 min waiting delays on the phonelines to try and retrieve our MAP#

TO summarise we are still waiting to recieve our MAP# and a further phonecall to acknowledge that we are finally connected. :(
 
TO summarise we are still waiting to recieve our MAP# and a further phonecall to acknowledge that we are finally connected. :(

Hi there,

Really sorry to hear that your experience so far has been less than desirable. If you're able to post a ticket reference or message me with your account username then I'd be happy to take a look into things to see if there's anything I can do to help?

Best rgds,
 
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