Sponsored Links

FTTC speed dropped / City Fibre rolling out

echobase

Member
Hi Forum,

Bit of a strange one; been with Zen for just over a year, service has been excellent, very good download speeds circa 30 Mbits/s. So no complaints. I've just recently completed the 12 month contract but as I'm on a price promise happy to stay where I am.

In the previous few weeks City fibre has been installing cabling etc and now I'm being bombarded with "Upgrade to Full Fibre". As I'm happy with the speed I haven't bothered. But as of a few days ago, performance has dropped to crica 1.5 Mbits/s. Absolutely terrible. Raised a case and still waiting for a response (Zen advises there's a fault - which at least is a start).

It seems incredibly coincidental this has happened, and my suspicion is that the line is being retrained to a lower speed to encourage me to upgrade. I'm happy to give benefit of the doubt but interested to hear of any similar type of issues.

Cheers
Mark
 
I am sure a number of people here will have less than positive things to say of Zen as of late, however, I doubt their CityFibre expansion would negatively (either intentionally or unintentionally) affect your copper connection.

If you can wait it out for a little bit, maybe the acknowledged fault will be resolved and there's no further action necessary 😄

my suspicion is that the line is being retrained to a lower speed to encourage me to upgrade
I think in the real world this would have the opposite effect, ie, the user noticed service is poor and uses the opportunity to get out. I'd even recommend you move away if you think your provider is pulling this kind of move (I don't think that's the case).
 
Many Thanks for the reply. They were due to respond by now, no reply, looks like another phone call to them. That Auto-Compensation Scheme should kick in.
 
Sponsored Links
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6024)
  2. BT (3638)
  3. Politics (2720)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2143)
  8. FTTC (2083)
  9. Statistics (1899)
  10. 4G (1813)
  11. Virgin Media (1762)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1404)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules