Cei
Casual Member
Hello! First post on here
I live in Cardiff, on the Whitchurch Exchange, which is one of the g.fast trial locations. Openreach appear to have been busy bees in the last few months and my cabinet (cab 2) has sprouted a g.fast extension pod about 2 months ago. However g.fast is nowhere to be seen and can't be ordered. I've tried the Openreach Twitter monkeys who were useless, and I've asked an engineer I spotted outside as well, but there seems to be nothing on when g.fast can be ordered?
Secondly, the Openreach engineer popped open the manhole outside my house and said "It's fully fibre set up for FTTP". The BT Broadband Availability Checked does list FTTP On Demand as an available product at 1000/220, but again, I can't seem to get anywhere with ordering.
Any ideas?
EDIT:
I did some further digging on the Openreach fibre checker, and properties a few doors down can get g.fast, so it looks like the pods are active. I called my ISP, Zen, and they spoke to their provisioning team who said that maybe my house and immediate neighbours are on a different circuit within the cab that isn't enabled yet? Sounded rubbish to me, is it more likely to be range of g.fast? (I'm between 2-300m depending how the cables run).
As for the manhole?
It definitely had those black egg type things inside (seen here: https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.thinkbroadband.com%2Fimages%2Fnews%2F4440-fibre-splitter-manifold-underground.jpg&hash=83637d1f8ce4a97ab9571c5df8d61f05)
I live in Cardiff, on the Whitchurch Exchange, which is one of the g.fast trial locations. Openreach appear to have been busy bees in the last few months and my cabinet (cab 2) has sprouted a g.fast extension pod about 2 months ago. However g.fast is nowhere to be seen and can't be ordered. I've tried the Openreach Twitter monkeys who were useless, and I've asked an engineer I spotted outside as well, but there seems to be nothing on when g.fast can be ordered?
Secondly, the Openreach engineer popped open the manhole outside my house and said "It's fully fibre set up for FTTP". The BT Broadband Availability Checked does list FTTP On Demand as an available product at 1000/220, but again, I can't seem to get anywhere with ordering.
Any ideas?
EDIT:
I did some further digging on the Openreach fibre checker, and properties a few doors down can get g.fast, so it looks like the pods are active. I called my ISP, Zen, and they spoke to their provisioning team who said that maybe my house and immediate neighbours are on a different circuit within the cab that isn't enabled yet? Sounded rubbish to me, is it more likely to be range of g.fast? (I'm between 2-300m depending how the cables run).
As for the manhole?
It definitely had those black egg type things inside (seen here: https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.thinkbroadband.com%2Fimages%2Fnews%2F4440-fibre-splitter-manifold-underground.jpg&hash=83637d1f8ce4a97ab9571c5df8d61f05)