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FTTP Connectivity and Openreach

kentishman

Member
Firstly thank you for allowing me to register on your site. I live and work (from home) in rural North Wales. My guaranteed broadband speed with BT is 1Mbps. Our village entered a CFP scheme with Openreach last year but Openreach abandoned the scheme around Christmas last year. Openreach has now partially rolled-out fibre and connected part of the village but have told our MP and local councillors that they currently have no intention to connect the rest of the village, my property included. However, in order to connect one part of the village Openreach and their contractors installed a new telegraph pole immediately outside my property and then dug up the entire length of my front verge to install an equipment chamber (adjacent to the new pole) and a conduit through which they have then fed the new fibre cable to the next telegraph pole and onwards to the FTTP-connected properties. When I check the Openreach Fibre Checker it tells me that Fibre Broadband is not available for my property. To say I am frustrated is an understatement. With other members probably experiencing similar frustrations, can anyone suggest where I go or what I do next. I have a telecoms company as a client and they tell me to check if a CBT (Connectorised Block Terminal) is fitted close by but I cannot see one nearby. Is there a way of getting Openreach to install one locally? Any help and suggestions will be very much appreciated. Thank you
 
To say I am frustrated is an understatement. With other members probably experiencing similar frustrations, can anyone suggest where I go or what I do next.
Write to the Openreach CEO, Clive Selley, and explain the situation. It will be picked up by the executive complaints time and typically dealt with quite promptly.

By what you’ve written you should be eligible under USO scheme as your broadband speeds are below the 10 Mbps threshold. Worth noting on your email, together with the other details.

Good luck
 
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Thank you kommando828 and Pheasant for your responses. Much appreciated. I understand that the part of the village that has been connected by Openreach to fibre was connected under a USO contract.
 
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