matthw
Member
Having registered my interest with openreach regarding their FTTP rollout, I was excited when I was notified that it would be available very soon. My excitement grew when I saw a CBT installed on the poll that served my house. However months passed without any further progress. Homes and streets around us came online during this time including the entirety of our neighbours across the road.
I continued to utilise the openreach checker which one day stated that we were no longer in the rollout plans. I tried contacting openreach through their online forms before emailing the CEO and getting an update from a very polite member of their executive complaints team.
They informed me that one of our neighbours is preventing them from updating their equipment as it is on private land and consequently preventing me and to my estimate, 20+ neighbours from getting FTTP.
I was told that this would be periodically reviewed which leaves me to believe this will not be resolved anytime soon. Does anyone have advice of know if there is any other way this could be resolved? Do I try and identify the landowner myself and reason with them? It is surprising that a single neighbour can impact so many of us and openreach has no further recourse.
I continued to utilise the openreach checker which one day stated that we were no longer in the rollout plans. I tried contacting openreach through their online forms before emailing the CEO and getting an update from a very polite member of their executive complaints team.
They informed me that one of our neighbours is preventing them from updating their equipment as it is on private land and consequently preventing me and to my estimate, 20+ neighbours from getting FTTP.
I was told that this would be periodically reviewed which leaves me to believe this will not be resolved anytime soon. Does anyone have advice of know if there is any other way this could be resolved? Do I try and identify the landowner myself and reason with them? It is surprising that a single neighbour can impact so many of us and openreach has no further recourse.























