Bonanza66
Casual Member
Hi,
Apologies if this is the wrong way to post a question (first time posting here).
I have had a nightmare recently trying to get any form of internet into my apartment. I have recently moved to a 4th floor flat that is a loft conversion. I tried getting Community Fibre as I have heard good things, but it's been a complete mess from start to finish. The first engineers who came to install said it would be "impossible" to install as it's a top floor and the windows facing the street are skylights. The engineer effectively said I will "never" get internet in my apartment and told me my only option was to share with my neighbour. I don't think this is a feasible solution in the long run & I know the previous tenants in the building had internet, and as soon as I was going to go with another provider Community Fibre called me and assured me they'd be able to install so I said OK they can come by again.
Fast forward 3 more engineer visits and countless calls with the management team reassuring me time and time again that it is possible, but engineers once they arrive just say no and get frustrated because I am wasting their time. I'm now at my wits end with trying to get internet into my apartment and I'm not sure what to do. I am only offered full fibre deals because my street is serviced as that and providers have refused to offer me a copper service (I have a landline copper connection, which I suspect is what was previously used) and when I look at my address up, it says the below:
I have an OpenReach appointment on June 7 with another provider, but I am worried I am just going to be told the same thing again and be stuck in the same limbo. I understand that there is a move to have full fibre in all households, but there seems to be no regard to survey the actual property to provide a possible solution, all seems to be done by an automatic address checker. I refuse to believe that a loft conversion flat is impossible to get internet, especially in a location where there's full fibre across the entire street and it is all that I am being offered.
It's now been 4 weeks and I don't have any internet, so any advice/thoughts would be really helpful. Has anyone else experienced this? Sorry for the long post.
Apologies if this is the wrong way to post a question (first time posting here).
I have had a nightmare recently trying to get any form of internet into my apartment. I have recently moved to a 4th floor flat that is a loft conversion. I tried getting Community Fibre as I have heard good things, but it's been a complete mess from start to finish. The first engineers who came to install said it would be "impossible" to install as it's a top floor and the windows facing the street are skylights. The engineer effectively said I will "never" get internet in my apartment and told me my only option was to share with my neighbour. I don't think this is a feasible solution in the long run & I know the previous tenants in the building had internet, and as soon as I was going to go with another provider Community Fibre called me and assured me they'd be able to install so I said OK they can come by again.
Fast forward 3 more engineer visits and countless calls with the management team reassuring me time and time again that it is possible, but engineers once they arrive just say no and get frustrated because I am wasting their time. I'm now at my wits end with trying to get internet into my apartment and I'm not sure what to do. I am only offered full fibre deals because my street is serviced as that and providers have refused to offer me a copper service (I have a landline copper connection, which I suspect is what was previously used) and when I look at my address up, it says the below:
I have an OpenReach appointment on June 7 with another provider, but I am worried I am just going to be told the same thing again and be stuck in the same limbo. I understand that there is a move to have full fibre in all households, but there seems to be no regard to survey the actual property to provide a possible solution, all seems to be done by an automatic address checker. I refuse to believe that a loft conversion flat is impossible to get internet, especially in a location where there's full fibre across the entire street and it is all that I am being offered.
It's now been 4 weeks and I don't have any internet, so any advice/thoughts would be really helpful. Has anyone else experienced this? Sorry for the long post.























