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FTTP ... Migration ... more than it looks

asl

Member
One to keep a note of

I have had had FTTP from Zen for nearly two years . It’s been great and very stable.

I upgraded to 300 from150 last year and have consistently got around 300MB download. The upgrade took about 4 days.

With the recent price drop I decide to go for it the 900MB.
Order processed , I check my downloads and after a week no change.
I login to my account and the upgrade shows as failed, there is an active FTTP migration on the line . Has been since the 26th of January .

I emailed customer support .... no reply but hey presto the FTTP migration went live today .

Now my regrade to 900 shows

“Place manual regrade with TTB” ...

And my LAN speed which was 290-300 has never gone over 250

Let’s see what the regrade makes , but that looks to me that I have been migrated from Openreach to TTB and I’m seeing degraded performance already


Upload seems to be a solid 50 as it should be though.

Jez

3545ABC7-4928-4DDA-AA4B-5A87EE9FB6CB.webp
 
Still no 900 service and my port is caped at 250 when Im paying for 300 . No reply to any emails so I took the plunge and waited 40 minutes to get through on the phone

I asked to cancel the regrade but they have to call me back . 1 day on and no call back

I have to say Zen wont be getting a 5 star review

1615288149652.webp
 
Would you PM me your details and I will have a look in to it for you.
 
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