PianSom
Casual Member
Hello all
tl/dr - how long will fttp installation take? Why are there so few 300/50 providers?
I live in a not-spot, miles from the exchange and the nearest green box. Around this time last year I co-ordinated with my neighbours to start an Openreach Community Fibre Partnerships install. In return for our DCMS vouchers plus around £1k each, about half a dozen of us were promised the ability to order fttp by the end of this year.
All did not go to plan. After a few months I stopped getting update emails. I queried and was told that Openreach had decided to cancel our order, and instead would install the wider neighbourhood some time in 2020 as part of their general build-out. I did not take this well, and launched a formal complaint process accusing them of breach of contract, prior to a proposed legal action. The upshot was that Openreach agreed to complete fttp provision to my neighbourhood by the end of this month, and have refunded our upfront payment. A small (I hope) technical issue means that they are saying that there will be a week's delay but I should now be in the position of ordering by the end of next week. All of the online tools and discussions are ignorant of our impending availability, but I have been told by my Openreach contact that my postcode will go live on ISP's systems as soon as they have completed next week. We shall see.
Now my question is this - how long will it actually take to install my service and go live? 10-20 bd is the standard response, but will it vary by ISP, or will Openreach be doing all the works so it will be fixed? This will be a 2 stage install, and I suspect that the fibre will be blown in to each of our houses (since our existing phone lines arrive via ducts). What is people's actual experience of different lead times by ISP?
I have a preference to go with a smaller/better service ISP even at a higher cost, but it seems that ones that people around here speak highly of (Aquiss, for example) don't offer fast speeds. So it looks like BT/Sky/Zen are the way forward. Any other recommendations I should be looking at?
tl/dr - how long will fttp installation take? Why are there so few 300/50 providers?
I live in a not-spot, miles from the exchange and the nearest green box. Around this time last year I co-ordinated with my neighbours to start an Openreach Community Fibre Partnerships install. In return for our DCMS vouchers plus around £1k each, about half a dozen of us were promised the ability to order fttp by the end of this year.
All did not go to plan. After a few months I stopped getting update emails. I queried and was told that Openreach had decided to cancel our order, and instead would install the wider neighbourhood some time in 2020 as part of their general build-out. I did not take this well, and launched a formal complaint process accusing them of breach of contract, prior to a proposed legal action. The upshot was that Openreach agreed to complete fttp provision to my neighbourhood by the end of this month, and have refunded our upfront payment. A small (I hope) technical issue means that they are saying that there will be a week's delay but I should now be in the position of ordering by the end of next week. All of the online tools and discussions are ignorant of our impending availability, but I have been told by my Openreach contact that my postcode will go live on ISP's systems as soon as they have completed next week. We shall see.
Now my question is this - how long will it actually take to install my service and go live? 10-20 bd is the standard response, but will it vary by ISP, or will Openreach be doing all the works so it will be fixed? This will be a 2 stage install, and I suspect that the fibre will be blown in to each of our houses (since our existing phone lines arrive via ducts). What is people's actual experience of different lead times by ISP?
I have a preference to go with a smaller/better service ISP even at a higher cost, but it seems that ones that people around here speak highly of (Aquiss, for example) don't offer fast speeds. So it looks like BT/Sky/Zen are the way forward. Any other recommendations I should be looking at?