lwsrbrts
Casual Member
Hi all, first post but I'm hoping there's someone, anyone here that can help move something forward with a FTTPoD order I placed last March 2019.
Long story short, I've coughed up £9,600 to get fibre delivered to the premises and it has taken a ridiculous amount of time to make any progress but I am now so close to getting it, I can both see and smell the fibre in my home, alas, the PON LED on the ONT is just flashing, and has been for 23 days.
My months of waiting and spotting the occasional Openreach van outside my home and in the estate culminated in the appearance of a couple of Openreach engineers on Monday 6th April (during lockdown I should add) who announced they were here to provide me with an ONT and splice in the fibre and needed a hole drilled in the house. I was gobsmacked they were here given this was during lockdown but they advised they couldn't enter and asked if I would be OK with drilling the hole. I was, and did. Fibre was run, the engineer spliced the fibre and after telling me that there was a little more work to do upstream before I had a flashing green PON light (LOS was red at this point), they went on their way.
As luck would have it, I was walking the dog on Wednesday 8th and saw that same engineer in the estate who happily shouted over that everything was now done and I should have a flashing green PON LED. He was right, I did. He mentioned it'd be about 24 hours after that the circuit would likely come live. He admitted it could be longer with it being an FTTPoD order.
Now, obviously I was on to the provider pretty quickly and they were as surprised as I was that there had been some progress. Unfortunately, that's where the progress from Openreach completely stopped.
The provider has now been trying their absolute best to persuade Openreach that I have an ONT and that an engineer has been to site but Openreach insist that an Audit & Commission event has to take place before I'll get an ONT. They have been saying for 3 weeks now that they're "waiting" for this audit and commission to happen but it would seem that the audit and commission has already happened, otherwise I wouldn't have my ONT and the PON LED certainly wouldn't be flashing green.
Obviously they're waiting for something that has already happened and is therefore not going to happen again. I'm at my wits end and while the provider is doing everything they can, they're stuck in the middle.
The latest information they've had from Openreach is this:
"The green light on the ONT is power only as it stands. There are up to 5 lights in total depending on status. The advantage of having ONT in status before service is commissioned is that they may be able to bring into service without having to gain access, which under COVID19 restrictions may not normally happen. We have tasked the BT Job Controller with chasing progress on Audit/Commissioning."
This is my ONT, with the PON LED flashing:
As everyone that can access the above video can see, yes, the POWER LED is lit...but the PON LED is also lit but is flashing green. They seem to be assuming that I can only see one LED and that is obviously just power. No, there's two, both green, POWER and PON, but PON is flashing.
Anyhoo, here I am 23 days later and still stuck in limbo land. Openreach are being obstructive and evasive, saying things haven't happened that have and assuring me that I'm looking at only one LED when I'm pretty sure I trust my eyes.
Does anyone know a way to get Openreach to do something that might move this forward?
Long story short, I've coughed up £9,600 to get fibre delivered to the premises and it has taken a ridiculous amount of time to make any progress but I am now so close to getting it, I can both see and smell the fibre in my home, alas, the PON LED on the ONT is just flashing, and has been for 23 days.
My months of waiting and spotting the occasional Openreach van outside my home and in the estate culminated in the appearance of a couple of Openreach engineers on Monday 6th April (during lockdown I should add) who announced they were here to provide me with an ONT and splice in the fibre and needed a hole drilled in the house. I was gobsmacked they were here given this was during lockdown but they advised they couldn't enter and asked if I would be OK with drilling the hole. I was, and did. Fibre was run, the engineer spliced the fibre and after telling me that there was a little more work to do upstream before I had a flashing green PON light (LOS was red at this point), they went on their way.
As luck would have it, I was walking the dog on Wednesday 8th and saw that same engineer in the estate who happily shouted over that everything was now done and I should have a flashing green PON LED. He was right, I did. He mentioned it'd be about 24 hours after that the circuit would likely come live. He admitted it could be longer with it being an FTTPoD order.
Now, obviously I was on to the provider pretty quickly and they were as surprised as I was that there had been some progress. Unfortunately, that's where the progress from Openreach completely stopped.
The provider has now been trying their absolute best to persuade Openreach that I have an ONT and that an engineer has been to site but Openreach insist that an Audit & Commission event has to take place before I'll get an ONT. They have been saying for 3 weeks now that they're "waiting" for this audit and commission to happen but it would seem that the audit and commission has already happened, otherwise I wouldn't have my ONT and the PON LED certainly wouldn't be flashing green.
Obviously they're waiting for something that has already happened and is therefore not going to happen again. I'm at my wits end and while the provider is doing everything they can, they're stuck in the middle.
The latest information they've had from Openreach is this:
"The green light on the ONT is power only as it stands. There are up to 5 lights in total depending on status. The advantage of having ONT in status before service is commissioned is that they may be able to bring into service without having to gain access, which under COVID19 restrictions may not normally happen. We have tasked the BT Job Controller with chasing progress on Audit/Commissioning."
This is my ONT, with the PON LED flashing:
As everyone that can access the above video can see, yes, the POWER LED is lit...but the PON LED is also lit but is flashing green. They seem to be assuming that I can only see one LED and that is obviously just power. No, there's two, both green, POWER and PON, but PON is flashing.
Anyhoo, here I am 23 days later and still stuck in limbo land. Openreach are being obstructive and evasive, saying things haven't happened that have and assuring me that I'm looking at only one LED when I'm pretty sure I trust my eyes.
Does anyone know a way to get Openreach to do something that might move this forward?