Reunat
Member
Hi all,
I moved to hertforshire over 2 years ago and part of my home buying criteria was a fast broadband connection speed. I researched and saw that they were in the process rolling out FTTP so I made my decision and moved. It took 18 months for the rollout of FTTP from Hey! Broadband to get to my road and I was chuffed when I saw the upgrade of the telegraph pole on my street happening which shortly followed its availability on the Hey! broadband website for my property. Well..the availability was for almost all the properties on my road but not mine and a few with lower door numbers.
I contacted them highlighting that my pole has been upgraded so this must be system mistake and so Engineers came out to look at the pole in May 2022. They updated me with the following email :
As I had promised to get back to you in regard to the time frame of having you connected. Our network team had advised that the pole has too much on the top and it cannot fit anything else on. They even tried using a special device where you can add more but it did not work.
We appreciate your interest in our broadband network and should there be any changes to this we will let you know.
Should you have any more questions, please do not hesitate to give us a call.
Kind Regards,
I replied for clarification and they sent the following :
I hope this finds you well.
As I had promised to get back to you as soon as I had received a response from our team, the update was that looking at the top of the pole there is no space to install another box and it is this exact reason that we are unable to add our boxes.
We use the same network but not the same cables, we use our own cables which unfortunately on this occasion will not fit onto the pole.
I asked them to contact openreach to resolve the pole issue as it is surprising that they have recently upgraded a pole and made it full but they have said that openreach would not make it a priority. I have missed all the promotional deals of the 900Mbps symmetrical connection and I am in limbo and out of contract with my 200Mbps Virgin connection paying over £55 a month as I have not wanted to commit to another contract for a slower, more expensive connection than that which Hey!broadband are offering as the FTTP providers in the area. I am at a loss now and could really do with some advise on how to get things progressed as Ideally, I would like to get the Hey Broaband FTTP line installed.
Thanks
I moved to hertforshire over 2 years ago and part of my home buying criteria was a fast broadband connection speed. I researched and saw that they were in the process rolling out FTTP so I made my decision and moved. It took 18 months for the rollout of FTTP from Hey! Broadband to get to my road and I was chuffed when I saw the upgrade of the telegraph pole on my street happening which shortly followed its availability on the Hey! broadband website for my property. Well..the availability was for almost all the properties on my road but not mine and a few with lower door numbers.
I contacted them highlighting that my pole has been upgraded so this must be system mistake and so Engineers came out to look at the pole in May 2022. They updated me with the following email :
As I had promised to get back to you in regard to the time frame of having you connected. Our network team had advised that the pole has too much on the top and it cannot fit anything else on. They even tried using a special device where you can add more but it did not work.
We appreciate your interest in our broadband network and should there be any changes to this we will let you know.
Should you have any more questions, please do not hesitate to give us a call.
Kind Regards,
I replied for clarification and they sent the following :
I hope this finds you well.
As I had promised to get back to you as soon as I had received a response from our team, the update was that looking at the top of the pole there is no space to install another box and it is this exact reason that we are unable to add our boxes.
We use the same network but not the same cables, we use our own cables which unfortunately on this occasion will not fit onto the pole.
I asked them to contact openreach to resolve the pole issue as it is surprising that they have recently upgraded a pole and made it full but they have said that openreach would not make it a priority. I have missed all the promotional deals of the 900Mbps symmetrical connection and I am in limbo and out of contract with my 200Mbps Virgin connection paying over £55 a month as I have not wanted to commit to another contract for a slower, more expensive connection than that which Hey!broadband are offering as the FTTP providers in the area. I am at a loss now and could really do with some advise on how to get things progressed as Ideally, I would like to get the Hey Broaband FTTP line installed.
Thanks























