Netjet1980
Casual Member
Hello!
Since our home broadband contract with BT has expired, I am looking at an upgrade from our VDSL (73mbit) to g.fast.
We have a business line at the same address with 300Mbit g.fast already, which is supplied by BT Business and supplying the full 300mbit (we are only 100m away from the box).
The funny thing is, BT is only offering Fibre 100 at 148mbit as upgrade option (might be a delayed database update? When we had the business line put in they only showed it at 256, but after installation it was set to 300, which it is now showing on the BT business website under availability) and at quite a price increase at £56 (Sky is offering this at £35). So I started to look around and stumbled upon Zen, who are offering 160Mbit at 49.99 and 330Mbit at 59.99, which looks a lot better, especially with the fixed IP on top.
I hope existing Zen customers can give me a few pointers:
1.) How is your experience with support in case of line faults?
2.) How problematic is the switch from BT (I guess this all comes down to Openreach)?
3.) We are using a large multi-wan router (Draytek 3910) for our connection. What modem/router do Zen supply? Is it easy to use your own equipment (I have a spare Openreach G.fast modem here, so ideally would just connect this to our router)?
Since our home broadband contract with BT has expired, I am looking at an upgrade from our VDSL (73mbit) to g.fast.
We have a business line at the same address with 300Mbit g.fast already, which is supplied by BT Business and supplying the full 300mbit (we are only 100m away from the box).
The funny thing is, BT is only offering Fibre 100 at 148mbit as upgrade option (might be a delayed database update? When we had the business line put in they only showed it at 256, but after installation it was set to 300, which it is now showing on the BT business website under availability) and at quite a price increase at £56 (Sky is offering this at £35). So I started to look around and stumbled upon Zen, who are offering 160Mbit at 49.99 and 330Mbit at 59.99, which looks a lot better, especially with the fixed IP on top.
I hope existing Zen customers can give me a few pointers:
1.) How is your experience with support in case of line faults?
2.) How problematic is the switch from BT (I guess this all comes down to Openreach)?
3.) We are using a large multi-wan router (Draytek 3910) for our connection. What modem/router do Zen supply? Is it easy to use your own equipment (I have a spare Openreach G.fast modem here, so ideally would just connect this to our router)?