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G.Slow

TheMatt

Casual Member
So here's a depressing thread. Just had G."Fast" fitted. Posted my dslchecker results a few weeks back, but basically suffice it to say that clean range was something like 180mbit + and impacted could be as low as 90-something.

Today G.Slow got installed. The OR engineer said it was coming back at 180-something megabits but with less upload than I had now. I decided to keep it but now that I've had a chance to actually run a speed test ... im getting much lower download. 60 mbit (on VDSL I got 80) ... so should I wait to see if it corrects itself as this is under the minimum guaranteed speed and even lower than VDSL obviously I don't want to pay for this.
 

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TheMatt

Casual Member
Small update, called the ISP (EE) and they first argued about leaving it to settle then ran some tests. The tests came back showing a fault, so they will get OR to investigate. But it's literally hours since OR visited, ran all their tests but we shall see. It's also possible i just need to calm down and wait... but not a good start. Lower speed in both directions than when I was on VDSL yesterday.
 

Mark.J

Administrator
Staff member
ISPreview Team
Did they give you any indication of what fault had been detected?
 

TheMatt

Casual Member
All the operator would tell me is that the test came back with an "OD code external fault". I think she was probably a first liner, having to deal with someone technical... anyway I've got an email from her with a reference number and awaiting the result as that's all I know right now. I'm oping that something is awry and I can get a decent speed.
 

TheMatt

Casual Member
This is what i got when I signed up :

Download Speed between 96.4 Mb/s and 150.0 Mb/s

Upload Speed between 7.7 Mb/s and 25.0 Mb/s

Minimum Guaranteed Download speed 86.50 Mb/s


i'm well below that minimum guarantee so I guess I should be free to cancel, but rather hoping this can be fixed
 

Glovepup

ULTIMATE Member
This is what i got when I signed up :

Download Speed between 96.4 Mb/s and 150.0 Mb/s

Upload Speed between 7.7 Mb/s and 25.0 Mb/s

Minimum Guaranteed Download speed 86.50 Mb/s


i'm well below that minimum guarantee so I guess I should be free to cancel, but rather hoping this can be fixed
I have G.Fast and I get the full 300mb, one of the lucky few.

My fingers and toes are crossed for you.
 

TheMatt

Casual Member
No they did not and it has now been removed. I was given a choice of keeping it and paying full whack (yes, no discount) or since it didn't meet the guaranteed speed I could cancel without charge.

I asked about the status of the line fault and was told it was "cleared" by openreach whatever that meant. I decided to cancel and am continuing to keep my flaky virgin media connection with three 4G backup (that gives me 60/30 which is nice)

real shame as I really wanted to ditch VM and use G.Fast and VDSL but I think my line is just too long (openreach says i'm 298 metres)
 

Kits

Super Moderator
Staff member
ISPreview Team
All the money BT wasted investing in G.fast would have been better spent getting fibre to communities. The reach in real life is nothing like BT said it would reach withour further expenditure of more cabinets down streets. Only street near me has another smaller cabinet halfway down to make G.fast get further next time I am near it I will take a picture.
 

Glovepup

ULTIMATE Member
All the money BT wasted investing in G.fast would have been better spent getting fibre to communities. The reach in real life is nothing like BT said it would reach withour further expenditure of more cabinets down streets. Only street near me has another smaller cabinet halfway down to make G.fast get further next time I am near it I will take a picture.
Even though I have benefited from G.Fast, I agree.
 
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