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Getting out of contract - FTTP now available

ErikDahl

Member
Hi,

Part of our building estate have been stuck on EO lines offering around 6mbps download and 0.8mbps upload until last week when Openreach completed
our Community Fibre Partnership funded FTTP deployment.

The households signing up for vouchers had to commit to take on a connection of minimum 100mbps.
It now turns out that some of the properties that signed up for vouchers are still in contract with Sky and TalkTalk, but neither of these ISPs support FTTP over Openreach's network. Is this a valid reason for them to cancel their current contract without incurring penalties?

Thanks
Erik Dahl
 

Kits

Super Moderator
Staff member
ISPreview Team
No but a little suprised they still doing contracts on ADSL since I know my ISP had changed ADSL to a monthly contract about 3 or more years ago.
 

Mark.J

Administrator
Staff member
ISPreview Team
Both Sky and TalkTalk are due to adopt FTTP from Openreach, in fact I believe Sky will jump on Openreach's full fibre during Q1 2020 (at the last check). TalkTalk haven't set a date but they say it'll be soon and so could be within a similar timeframe.

However, as Kits says, not supporting FTTP is sadly not a valid reason to get out of the ADSL contract.
 

philipel

Casual Member
I had an ADSL contract with John Lewis specifically because BT had told me FTTC was going to be available in a few months. My intention was then to flip to a new FTTC contract with John Lewis (which they confirmed would be at no penalty).
BT then decided to go straight to FTTP which JL do not provide thus lumbering me with a years contract on ADSL .
When I explained this to John Lewis they let me cancel my contract with no penalty as a goodwill gesture.
So it can be done just depends on the attitude of the ISP.
Hats off to John Lewis on this occasion.
 

Kits

Super Moderator
Staff member
ISPreview Team
Still do not understand why people are signing up to long contracts on ADSL when you can get it on rolling monthly contracts.
 

Mark.J

Administrator
Staff member
ISPreview Team
Probably an issue of price, since longer contracts at other ISPs are cheaper.
 

AlbertJ

Casual Member
I had an ADSL contract with John Lewis specifically because BT had told me FTTC was going to be available in a few months. My intention was then to flip to a new FTTC contract with John Lewis (which they confirmed would be at no penalty).
BT then decided to go straight to FTTP which JL do not provide thus lumbering me with a years contract on ADSL .
When I explained this to John Lewis they let me cancel my contract with no penalty as a goodwill gesture.
So it can be done just depends on the attitude of the ISP.
Hats off to John Lewis on this occasion.
[/QUOTE
John Lewis Broadband is provided by Plusnet. Whenever they're closed I just call the Plusnet number and they don't notice.

So hats off to Plusnet :)
 
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