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Getting Permission to have Hyperoptic install

james2004k

Casual Member
Hi All,

Little background.
Bought a flat in Jan 2017
Been with sky since Mar 2017

Contacted Hyperoptic as there prices are good and speed is even better.
The estate can only get 38Mbps

I managed to get Hyperoptic interested in installing, freeholder ready to sign a wayleave.

But....

Having trouble with the Resident Management Company (RMC)... They set a pre-requisite before the summer. I had to get 21 leaseholders to agree to it. But issue was I had no contact with any of them. The only thing I could do is put a leaflet through the door.

Now the RMC is not replying to my emails, or to my contact at Hyperoptic. The property management company is also not responding to emails.

Is there anyone thats been through this before who can advise me on what steps I can take to help get this moving along?

:smilet:
 

Mark.J

Administrator
Staff member
ISPreview Team
A good management company will usually hold occasional residents meetings (not all do) and there are also rules about communicating with residents, although the latter is not legally enforced. Suffice to say that it can be a bit tricky and this is why the Government are proposing some changes, such as a 'right to entry':

https://www.ispreview.co.uk/index.php/2018/07/gov-detail-major-changes-to-boost-uk-full-fibre-broadband-and-5g.html

Otherwise the usual process is to identify the company behind the RMC and find out what their formal complaints process is, which should be followed. You might also have some luck with asking other residents and the freeholder to write to the RMC (maybe give them a template letter to sign) in the hope of encouraging a response, although this would be laborious as per your first effort.

Plus I’d ask Hyperoptic if, through their years of experience, they'd had to deal with similar issues and what they would recommend.

As a last resort you could consider court action but generally that sort of thing is only really necessary when pursuing issues related to property damage or disrepair. In this case going to court for a broadband upgrade doesn't really make much sense.
 
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