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Gigaclear VOIP

David Jones

Member
Firstly thank you for allowing to join the group.
Last week finally transferred home phone from BT VOIP to Gigaclear VOlP.
Out going calls are fine but we cannot receive incoming calls from EE mobile or BT residential phones (from both BT VOIP and older BT phones on fixed copper wire landline). Virgin landline also affected.
Calls forwarded message comes up & goes through to voicemail. No changes have been made to our settings or by our callers. Only change has been swapping over to Gigaclear.


Conversely, calls from Vodaphone mobile, O2 mobile, Talktalk landline (with UW club) Sky landline and a small office (private network? ) on a BT business line get through fine.

Anyone had similar problems? I'm at my wits end as being in a mobile backspot we rely on the home phone.

Gigaclear support so far has frankly been useless. Spent many hours on the phone to them over the last week with no success.

Await comments with interest.
Many thanks
David Jones
 
Hi,

It sounds like BT have not updated their internal routing, as BT and EE are the same company, BT still treats your number as an on-net customer and is routing it to the wrong place.

Gigaclear need to fix this as the gaining provider, have you provided call examples with numbers to trace?
 
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