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GIGANET CUSTOMER SERVICE

brantome30

Member
Been with this company on the 900 service , speeds are not at all consistent ,anything from 250-1200 (an exception), mainly 500-650, changes every second, has been as low as 250Mb.

Have a service issue with the router blocking my emails which needs a rule added to allow them to work, been weeks and no action, many emails sent. Registered feedback on line and they came back with the usual crap of sorry we have tried to call you and they event spoke about the wrong router. No calls have been received.

Have not seen the faster downloads either.

Yet another email sent in this evening.
 
Just raise a complaint detailing ever single thing and every single event and date. Someone will respond within 8 weeks formally.
 
Setup a broadband quality monitor on thinkbroadband. It's free and it can give you a view of how your router's ping time change over time. Below it's my Community Fibre monitor, I suspect yours will be a lot more colourful if your connection problems are in your line:

6329ab90b4ca0a0c73cfb4ee73153c4244082cc3.png
 
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