I'm in the same boat having jumped ship from Giganet to Aquiss. Giganet didn't cancel when I migrated so I've overpaid for at least a few weeks. Guess I should be complaining to them!
Hi @MarkJ, thanks for the reaching out to them. I've just emailed them asking for a final bill as I haven't had anything. It doesn't even look like my account is cancelled on their portal.Hi Rowan. I've had a response from Giganet, which didn't offer an apology or strict acknowledgement of the issue, but did inform me "that from their records they are unaware of any outstanding issues and have already processed requests."
But they've asked to be informed if we know of any other ex-customers that were not correctly cancelled and billed following migration. So I just wanted to check if you had been refunded too, like chrsphr? I'll ask the same to @aquiss regarding their affected customers?
Let me know your account number/email address with them in a private forum convo and I'll give them a nudge for you, since clearly this means they haven't resolved everything.Hi @MarkJ, thanks for the reaching out to them. I've just emailed them asking for a final bill as I haven't had anything. It doesn't even look like my account is cancelled on their portal.
I migrated way on the 14th March but only rang to cancel on 25th March so unsure how much refund I'm likely to get.
I'll update here when they get back to me.
Cheers!
They've dealt with it this afternoon. Got a call from a "Team Leader" (although I missed the call) followed by an email explaining what they were going to do. In summary, they've refunded me two months worth. They were very apologetic! Cheers for your help anyway, Rowan.Let me know your account number/email address with them in a private forum convo and I'll give them a nudge for you, since clearly this means they haven't resolved everything.
Did they eventuality send a final bill?My experience is that giganet is clueless that you left them unless you tell them (or cancel the direct debit). I had to cancel my DD via my bank as they could not stop it 4-5 days in advance.
Not yetDid they eventuality send a final bill?
My DD covered until the end of the month.Did you get charged just until switchover or 30 days?
Not yetDid they send a package for the eero to be returned?