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Glad I left this shower

mpj

0
I'm having a real fight to get a refund for a direct debit that has been set up on my account for someone elses service.

transcript of messages to support:
========================================

I cancelled my service with plusnet 2 months ago but I've just been billed
£16.99. Kindly inform me why you are still debiting my account for a
cancelled service.

account name #####

Your comment 10:29pm, Thursday 25th May 2006
I'm still waiting for an answer.

Maybe I'll post on the ADSL guide & ISP review forums instead.

Just give me my money back

call 07779 ***** to confirm the refund of my money

Mark Storey CSC Agent 3:24am, Friday 26th May 2006

Dear Mr jenkins,
Sorry there will be no refund you had to give us 30days notice to cancel
this ran up to may. Your account is now closed no further payment has been
taken out.

Regards,
Mark Storey


Your comment 8:15am, Friday 26th May 2006
ABSOLUTE RUBBISH

You issued me with a mac key BBIP10778665/ED11N on 11th april as you were unable to upgrade my account to 8 meg for a quoted 2 months. With the issue of this migration key, I regard my account as being cancelled.

I also called support asking if there was to be any further payments to be
taken by plusnet & was told that as I had paid for the period up until 5th
may (paid on the 6th april) on invoice 5416983 that there wouln't.

You cannot, 43 days after the cancellation of my account, justify taking a
payment of £16.99 on the 24th of may

I gave you no authoity to take this payment so with immediate effect,
refund it.

Joe York CSC Agent 8:26am, Friday 26th May 2006
Dear Mr jenkins,
Can you please provide us with proof of the payment to us in May as we are
showing the last payment you made as in April. Once we recieve this from
you we can arrange a refund asap.

Regards,
Joe York

Your comment 9:01pm, Friday 26th May 2006
Uploaded file attachment.

Name: plusnet.jpg

Type: image/jpeg


Your comment 9:01pm, Friday 26th May 2006
Attached is a screenshot of my online statment showing the diirect debit
charge for £16.99.


I expect this to be refunded with immediate effect together with some form
of compensation for my inconvenience & time taken to reslove plusnet's
error & subsequent billing issue

Michael Dixon CSC Agent 10:55am, Saturday 27th May 2006

Dear Mr jenkins,
The payment of £16.99 was not made against this account. I cannot find
another account that the payment could have been credited to. Would it be
possible for you to ask your bank for the dirct debit reference number for
this payment. From that we should be able to trace it.

Regards,
Michael Dixon

PLUSNET set up a new direct debit on my bank account on 08/05/06 reference PNET 767145-2 without my authority.. You have subsequently debited £16.99 on the 24th without my authority. Plusnet have broken the terms of the direct debit guarantee by setting up this mandate & by debiting this amount. You are therefore obliged to comply with the direct debit
authority's terms & conditions repay this amount with immediate effect.
Failure to do this will lead me to recover this amount via a small claims
procedure. I await confirmation that this amount has been refunded into my
account

Adam Kelly CSC Agent 2:34pm, Sunday 28th May 2006

Dear Mr jenkins,
This ref PNET767145-2 is relating to a different account, and cannot be
discussed on this one. You can either contact our callcentre driectly on
0845 1400 200 quoting Service ID: 767145 and we can advise you further.

Regards,
Adam Kelly


Your comment 4:36pm, Sunday 28th May 2006
FFS I KNOW IT IS . WHAT I WANT TO KNOW IS WHY THEIR ACCOUNT IS BEING PAID BY DEBITS FROM MY BANK ACCOUNT?

READ THROUGH MY PREVIOUS COMMUNICATIONS FROM THE LAST SUPPORT TICKET BEFORE YOU RESPOND IN SUCH AN UININFORMED AND UNHELPFUL MANNER & YOU WILL SEE THAT PLUSNET ARE DEBITING £16.99 FROM MY ACCOUNT WHEN I CLOSED MY ACCOUNT IN APRIL


Richard Unsworth CSC Agent 7:15pm, Sunday 28th May 2006
Dear Mr jenkins,
Fistly, please try to refrain from using all capital letters in a
response; as you will be aware, this is viewed as bad internet etiquette,
and also makes it harder for us to read and respond appropriately.
You were correctly advised in that we cannot discuss the details of
another account, unless you raise the Question on the account itself.
If you feel your bank account details have been compromised, then you must
address this with the bank; the first and most obvious step would be to
cancel the Direct Debit Instruction.

Regards,
Richard Unsworth


=================================================

David Marshall from Plusnet has now closed this support item without a satisfactory resolution

My suggestion is that you AVOID these muppets at all costs
 
wowzers!

these monkeys rival aol for technical support, i think aol actually one up on them.

gl is all i can say m8, pay pea...

you know the rest

O RLY?
 
yep the dd guarantee states you are entitled to a full and imidiate refund this is normally from your bank then they take it up witht the company concerned also cancell this dd with the bank and aske them never to allow another dd to be set up from plus net ever
 
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Plunet - how to get your money back!

Plusnet are completely useless. I signed up with them and after 3 months of wasting time hanging on to the phone to talk to the clueless monkeys on their helpdesk it became clear that they had been knowingly sending out faulty modems but not admitting to it. I never got a single second of broadband. The only times they responded in any way to my phone calls and letters was when I stopped my direct debit - and even then they didnt offer a replacement modem.
My advice to anyone having problems with them is go straight to the OFCOM arbitration service. I did this and within a week they actually called me and reluctantly agreed to my insistance on a full refund of everything I had paid them and a cancellation of the contract. They knew that they didnt have a lrg to stand on.
I just wish I had never heard of them and had not wasted all of those weeks.
 
Hi there,

care to share with us what your dispute is about? Can't make any promises but I may be able to help ;)

Regards,
 
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Again so familiar. The accounts dept, in my case, apparently pressed the wrong buttons and deducted for months (on a fully advance paid up account) without my approval and indeed against my express instructons but seemingly only the director of finace could resolve this. It took several months for him to be effective.
Move on +not, get back to the times you actually worked and gave a good service - probably not within memory or concern of the new profit driven elite,

best wishes to all punters,
retired (reincarnate)
 
Please do not go looking for old threads to open them again this thread is 4 months old Invinsible.
 
for kits

red top, have adoptive/cyber cats, drank my donated wine?
ran the cheese counter?

is that you? If so....

escape before they puddle your mind totally

r
 
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Well I expressed my displeasure by moving to ADSL24, simple as that. I've used PluseNet for a few years but recently its been very slow, on average 15kps after 11am til midnight. After the move over 650kps with ADSL24.
Also its a cheaper service.

cheers
Fox
 
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