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Glow Telecom / E Telecom

My Glow Telecom dial-up connection dissapeared wednesday afternoon (along with other users of this ISP) and every phone number I've tried to contact them with has the same recorded message of 'we are currently experiencing technical difficulties' and then cuts off. :mad:

I've also heard that the company went into administration 2 weeks ago.

Does anybody know anything?

Regards.
 
Dear Friend,
I am in the same boat as yourself, I just sent and email to the customer support team and I got an automatic 'We will reply within three days' response message from them. I don't really want to ditch glowtelecom because they've been really good up to now but it's been three days now and if they don't get me online by tonight then I'll be coming here to look for a replacement. Please let us know if you get any more information about the problem. I haven't heard anything about them going into administration but if they have I suppose that will mean a very long wait before anything happens and if they are in financial straights then I definately would ditch them. Anyway, if I hear anything I put it up on this site. Yours Stan
 
Oh dear - it's as I feared with E Telecom then?!?

:mad:

Yep, just rings out on both 08700503835 and 08707708164. I'm on to Evesham to see if they can shed any light (will post any progress on here, of course) since I'm one of the poor saps who signed up with an evemail.net address, provided by Glo/E Telecom

The only small ray of light is that if you can get internet access elsewhere you should have webmail access of course to keep going in the meantime.

I've had the same issues and I should have been sharper and bailed out from them a couple of weeks ago - I don't know about them being in Administration, but I do know that they're completely inflexible as far as negotiating the ridiculous 79.99 broadband connection fee.
Oh Gawd!
 
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Latest news....

Right then.
The father-in-law (who is also with Glow) got a reply from them to his e-mail requesting information. They say that it's a technical problem and we should be back online by the end of tonight (Fri 3rd).
He also spoke to Evesham (who we both got our computers from and who recomended /own /or are partners with / Glow. Not sure which) and they say it's a technical problem and we should be back online by the end of tonight (Fri 3rd).

However as we thought Glow are in administration and the father-in-law managed to speak to the office of the administrators who confirmed this. They also admitted the worst in that Internet activity has been terminated.
I suppose this will only be switched back on again once new buyers are found.

They also said, and I quote:
"You are advised to find an alternative ISP"

Take your pick who's telling the truth.

On a personal level the sods have also taken out £101.98 from our credit card for connection, and first months charge, to broadband before we're even connected up (Problem with BT and TPON cables) and also for the 56k connection. Luckily the broadband was payed for on credit card so we might get it back.
They've also charged the father-in-law for Decembers connection on the day it was switched off!

We're now in the process of stopping the direct debit and looking for a new ISP.

Sorry to be the bearer of bad news but I hope it puts you in the picture a bit better. :(
 
Last edited:
Yep! 19 50pm No service since 16 00 ish on Wednesday
I have the same problem.
Since Wednesday it has been nothing I have been making the same frantic calls as you all and finally got a number which is answered 01952 602 633, but they will just go through the "we can only tell you that we have a problem" etc. One actually advised me that if the internet was important to me then I should find an alternative.
If anyone has any alternatives they would care to recommend I will seek them out (no broadband 'til Mar 16 2005 though). I still have to give 30 days notice to Glow, but what really gets me is no announcement on there websites or e mails or snail mails for that matter.. sheesh I'm starting to get angry. I did actually ask "You're not going out of business are you?" and there reply was "No it's a server problem."

Does the glow problem have anything to do with telefonica pulling out of the lowband market on the 1st of December by any chance? Hers a posting at surfanytime
http://forums.surfanytime.com/viewtopic.php?p=5141#5141.
 
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I'm no lawyer, but surely a company going into administration is a change in the terms & conditions ? As you are now effectively dealing with 'new owners' (the administrators). If so, I would think you could cancel your contract without any notice. After all, if they do go into liquidation, you can pretty well say goodbye to any money they've collected. And would they bother to sue you ? - they can't afford it !
Administrators in theory have a duty, from they date they take over, to look after any monies they've collected from that date, and return it if no services are provided, even if the company liquidates. They also have a duty to contact all creditors (us) of the company. I await a letter in the post.

Realistically, what are the chances of someone buying them out ? Why would anyone bother ? I assume Glow do more than internet access. But any new owner can cherry pick which bit he wants. So, apart from a client base, anyone could just start an internet company from scratch without the hassle of existing irked customers.

BTW, at this point in time all I get is an engaged signal on the 0808 number.
 
When i had problems with a previous company I spoke to DTI and they said if u send in writing all details of your problems with a company of this nature. A company that is listed to be struck off at companies house can be halted whilst fraudulent trading is investigated if that company has actively accepted new business and taken payment for services they know they are not going to provide.
 
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That is the number.
But now I'm back to square one with invalid username or password.

A small report in the Shropshire Star newspaper on Saturday ...
"Engineers are working through the weekend to restore internet services to customers of a financially troubled Telford company.
Glow Telecommunications, of Hortonwood, has gone into administration and steps are being taken to find a buyer for the business.
Administrator Anthony Batty said some customers lost their internet connections as a result of 'technical faults' on Thursday, but he has been assured by staff that all customers would be back on line by Monday."
 
I have free dial up internet & apparently Glow Telecom International provide this, they are not in administration but the other Glow Telecom Co's are (checked it with the Administrator). Staff are not allowed to disc anything financial. Both the Administrator & Glow say the internet will be up today & the problem is to do with a carrier & unconnected with the finance problem. They are aloud to trade which is the point of the Administrator. I certainly pay my payment in arrears so I only pay for what I use.
 
Well I've had enough anyway. 5.30pm Monday evening and still no connection.
The next step is cancelling it now.
Anybody any good with terms and conditions? Am I right in thinking that you have to give 30 days notice? Or does the following occur in the:

E-Telecom Standard Terms And Conditions For Telecommunication Services
9 TERMINATION
Without prejudice to their rights under this agreement Glow and the Customer shall have the right to terminate this agreement forthwith in the event that:

9.1.2 .....an administration order is made, or a receiver or administtrative receiver is appointed.....

Does this mean we don't have to give notice and can just cancel the Direct Debit and move on?

Sorry for all the questions but this is a bit of a minefield! :eek:

Regards.

ps, if anybody is still looking for a new ISP, freedom2surf seems to get a pretty good write up.
http://www.ispreview.co.uk/review/c...6e7ddc661bd867c17a0578&cmd=details&itemid=207
www.freedom2surf.net
 
9.1.2 .....an administration order is made, or a receiver or administtrative receiver is appointed.....

Does this mean we don't have to give notice and can just cancel the Direct Debit and move on?

Sorry for all the questions but this is a bit of a minefield!

We looked at the very same piece in the T&C and I will be quoting this to them tomorrow. When I, like yourself cancel. But I am kind of surprised at how few people are on this forum complaining! Or are some sections connected, and I have just noticed that Glow Telecom are no longer listed in the Unmetered ISP's or were they ever?
 
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Glow-ing debacle

To say I'm p'd off by the lies and unkept assurances that the internet connection will be re-instated from shortly- or was it Friday- or was it the weekend- or was it Monday. More like never!! :mad:

It is now 11.00 Monday 6/12 and nothing yet. Yep, I am bouncing and on the verge of ending my long and once happy association with Glow or e-telecom or whoever they are.

As has been mentioned elsewhere, this after the two days notice nonsence of a year ago has left me looking for another ISP. I hope all those still wavering do the same. The lack of information and total disrespect for the client base just sucks. :crap:
 
Well I've had enuff and moved on they can take their service and shove it.
Moved to Wanadoo for 3 months 'til broadband becomes available.
Best of luck whatever U choose.
 
I have dial up internet from Glow Telecom / E Telecom and since the end of last week it has not worked. On the recorded message when ringing they said it would be fixed by Monday but still nothing.

How do you go about cancelling the account with them and stopping the direct debit?

I personally don't pay for it, my mum does but she is not hugely computer literate, so thats why i'm trying to find out the best course of action.

Thanks
 
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