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Glow Telecom / E Telecom

According to my wife (a solicitor) call your bank / credit card company, ask them to cancel the standing order / direct debit and tell them that they've gone into administration. If they have taken any payments since the 15th November you should be able to get a refund from the bank / credit card company.

The contract wording quoted in the earlier part of this thread is vey clear. You can terminate the agreement forthwith i.e. immediately
 
Glo Telecom

I've bailed out from Glo Telecom and my evemail address.

Talk to any other ISP's sales team say 'Glo Telecom' to them and they'll say 'Going/Gone Bust', 'I hear they're in administration' or words to that effect. One tel had me signed up to dial up within an hour of my call and broadband takes effect in 15 days.

If you do the same, ie sign up to another ISP, be aware that you may still have difficulty cancelling payments to Glo. Most of us have signed up with a card number rather than a direct debit, so you can't just cancel. I fully expect to enter a battle royal with them when they continue to take 12.99 a month for dial up costs.

Best of Luck
 
Glo Telecom

My point is (see earlier post) that for *most* of us there isn't a direct debit to cancel.
Glo have the card details (in most cases) and can therefore technically take as much as they want whenever. Now, this isn't going to happen (!), but the only people who can cancel the payment set up on the card which was used to set the payments up is Glo.

Unless you cancel the card of course.
I'm not - I'm just waiting 'till they have the brass neck to take any money and then I'll throw all my toys out of the pram
 
Another update!

Here's some more info.

The father-in-law (Cheers Don!) has spoken to OFCOM and was told that Glow have informed them that they will have the connections back up and running by the end of today (Tue 7th Dec). However for fear of an early grave I suggest you don't hold your breath as last Friday, Saturday, Sunday, and Monday were also promised as everything being back to normal.

But saying this, surely a company wouldn't tell porkies to a regulator.?

Anyway, OFCOM have suggested that all those who are unhappy about the current situation (or those who are left :laugh: ) should call:

0845 4563000

...and let them know how you feel.

All the best.
 
As to wether or not you can legaly cancell a dd? tough I just cancell and if theyve a mind to persue it then so be it. as another poster said they have your card details. true and in this case I just ordered a new card, no hassle to me and prevents any odd-ness going on.

As for the problem at hand, well like most others the phone numbers are useless so I persued evesham direct and they got a bit shirty but politeness and persistence paid of and here is their reply "ATMOSPHERICS EFFECTING GLOBAL SOFTWARE PLACEMENT"
Anyone care to enlighten?

I logged onto the e-teleCon site and sent them a mailing to which of course they ignored, at the same time Isent one on my other machine to request further info on their BBand service. sh*t a reply by return answering my queries. so there is someone there they are just being evasive.

Anyway I've had enough, the service was good while it lasted. as we cant have B Band here till spring I have signed up with virgin 24/7 which seems ok and as a back up tele2 payg at 1p/min anytime.

Take care all

Mike
 
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Back in business

Just connected to 0808 9933432 at 7.10 Wed morning (8th Dec).

About time too.

I'd like to be optimistic but I imagine we'll be back on this board again soon. :laugh: .

Regards,
Lee.

(Still cancelling though :D )
 
Glow-back

Yep, Glow appear to be back on line. :hrmph: This at least solves the immediate problem of connection, however the last week has soured my thoughts and patience and I will not be with them for much longer - there is no telling when the next "atmospheric" :laugh: will occur.

I too have a card registered with them but now at least it should be possible to contact them and cancel the subscription in the normal way. They deserve nothing less than a complete loss of customer base and I will be contacting OFCOM.

Regards to everyone out there with Glow fever and happy ISP hunting. :rolleyes:
 
e-telecom

As with everyone here I can't connect either and haven’t been able to since the 1st December.

After numerous attempts I did manage to get through to customer services on Monday 6th who promised that the service would be available again "at the very latest" by the end of that evening. I asked about a refund and was told this request must be made in writing. I am going to do this but I will also cancel my account too. I have been given a name & address for refund purposes and can post it here if anyone else wishes to write.

I have used e-telecom for about 2.5 years and this isn't the first time I've experienced problems. For around the first 12 months connecting within the first four or five attempts was a miracle and for around the last 6 months or so, connecting to the news server has been very hit and miss. Anyone else had this problem.

I've had enough now and it's only down to the fact that I couldn’t be bothered to cancel my credit card debit that I have used them for this long. I did read a posting (not sure whether it was here) sometime back that Glow Telecom were in trouble and there were doubts about their future. I wonder if they are going belly up.
:(
 
I have just managed to connect to e-telecom! The line has been engaged for the last two days, but now works. I am using the 14701...... number. Will be going over to broadband on the 15th of December, so fingers crossed they last for another few days. :)

Needless to say I have already given my thirty days notice. :crap:
 
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Graham R

I am with Glow Telecom for Broadband and telephone calls.
The same problems that other users have had started from the 3rd December to the present time.
E-mails have been ignored and I cannot get a reply from their telephone numbers.
I have had to insert 1280 in front of all telephone calls made to get back to BT. Luckily I still have a supanet dial-up account so I have inserted 1280 in front of the number to gain access to the internet.
However, why should I be paying BT for calls when I am paying a one-off Broadband rate to Glow Telecom.
I have sent an e-mail to Glow Telecom advising them that I will be cancelling my Direct Debit if I get no joy by Friday.
The only thing that has changed since last Friday is that when I originally tried to make telephone calls I got an unobtainable tone; but as from today I got the message "Sorry the service requested is not available from this line".
Make of this what you will!!!!
I am now debating cancelling my Broadband Contract; but can I as I still have six months to run?
 
666graham said:
I am now debating cancelling my Broadband Contract; but can I as I still have six months to run?
If they are unable to perform your contract, it is void and therefore can be cancelled and you can look for another supplier.
 
Connecting to e-telecom

Now I'm connected again :) BUT I'm suffering the old problem again of it taking anything up to a dozen redials before I connect :mad: .

I've not changed my mind, I'm looking elsewhere.
 
Glow Telecom

Have been reading all the threads for last few days & must say how informative & helpful everyone has been
I too have been with glow for 18 plus months without two many connection problems..up until last wednesday.

Yes like most people seem to be doing Ive cancelled by e mail sent a followup termination letter (by recorded delivery), informed Bt to take back my telephone calls (takes 14 days as previous posts have stated) & now signed up with Bt broadband (takes about a week to ge modem/router).
I echo the tone of previous posts & feel its desgraceful that glow have :mad: made no effort to let us know what really is going on. If they cannot be open about their business I do not wish to deal with them.

ps Keep up the info flow it is really useful
 
Ok, so let's get this straight. They cut us all off last Wednesday/Thursday, send out an email with some rubish about them have techinical problems, a week later still no service. We all get told lies, and fob-offs if we call. We all try and connect but no luck...

...You broke the contract, you have stopped providing a service. You may not even be in business anymore. I've written, I've phoned.. God I've even emailed!

...Well all I can say is bye, nice knowing you Glow, you where good while you lasted, it's not me it's you, I've found someone else.. and yes they are better! ... XXX
 
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I wrote a moany email to Etelecom on 7 December. Here it is, along with a reply from their customer services. Hope it's useful. As of today e-telecon seems to be back to normal.
Matin


Sent: 07 December 2004 23:22
To: Customer Care Support
Subject: Complaint

Dear Evesham

Please could you let me know
(a) Why Internet access to Evesham.net has not been working for almost a
week
(b) What you are doing to remedy this situation
(c) When you expect normal service to be resumed
(d) When you intend to refund my monthly fee of £11.99 for loss of service.,

Yours, extremely pissed off


Dear Mr Durrani

Thank you for your e-mail of 7th December

a. Because Glow Telecom, who are you internet provider not ourselves, are currently in Administration.
b. This is nothing we can do as stated we are not the Internet Provider.
c. As of 6am Today full service should have been resumed
d. This is paid to Glow Telecom not Evesham Technology.

I’m very sorry but we are not actually the internet provider. That is Glow Telecom. You need to call them on 0870 050 3835.

Yours sincerely



Andrew GoldsbyCorrespondence TechnicianEvesham Technology Ltd - World Class Computers_________________________________________________Phone: +44 (0)870 1609534Fax: +44 (0)1386 769796Web: http://www.evesham.comEvesham Technology LtdVale Park, Evesham, Worcestershire, WR11 1TD, UK
 
Glow Telecom

As from 8am today my Broadband is up and running again.
However, when trying to make telephone calls I still get the same message as before.
I am still in two minds as what to do.
 
Just a quickie - I've bailed out from glow telecom. The easiest way to do this is to fax a cancellation letter to 0870 770 4569. It seems the only answer, reading the continuing issues people are having despite being connected again. The repeated attempts to dial up is reminiscent of the early days of glow.
One tel got me connected within 20 mins over the phone. Metered dial up for 15 days (which with onspeed operating is bldy quick, btw) and then they turn the b/band on. Connection to teh latter is free, rather than 79.99 regardless of how long you've been a punter (!) An uncapped UK calls and uncapped b/band package with onetel comes in at 29.99. I don't work for ontel (!) but this seems reasonable. Now you're all going to tell me ontel are rubbish I bet...!!
 
Another moan

OneTel? Erm, well, er......

only joking :laugh:

Just posting for another moan at our good friends Glow. Rang them yesterday to cancel our broadband order and was told by a pre-recorded message...
"Our lines are open from 8.00am to 6.00pm. Pleases call back between those times...."

I wouldn't have minded but it was 5.45pm :confused:

And just to keep customers up to date, glowtelecom.com has a Glow breaking news page.....
last dated 25-09-03 :laugh:

I've just signed up with NDO and have proof at last that some ISP's are actually customer focused.

All the best for Xmas and New Year all !!

Lee
 
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