I wrote a moany email to Etelecom on 7 December. Here it is, along with a reply from their customer services. Hope it's useful. As of today e-telecon seems to be back to normal.
Matin
Sent: 07 December 2004 23:22
To: Customer Care Support
Subject: Complaint
Dear Evesham
Please could you let me know
(a) Why Internet access to Evesham.net has not been working for almost a
week
(b) What you are doing to remedy this situation
(c) When you expect normal service to be resumed
(d) When you intend to refund my monthly fee of £11.99 for loss of service.,
Yours, extremely pissed off
Dear Mr Durrani
Thank you for your e-mail of 7th December
a. Because Glow Telecom, who are you internet provider not ourselves, are currently in Administration.
b. This is nothing we can do as stated we are not the Internet Provider.
c. As of 6am Today full service should have been resumed
d. This is paid to Glow Telecom not Evesham Technology.
I’m very sorry but we are not actually the internet provider. That is Glow Telecom. You need to call them on 0870 050 3835.
Yours sincerely
Andrew GoldsbyCorrespondence TechnicianEvesham Technology Ltd - World Class Computers_________________________________________________Phone: +44 (0)870 1609534Fax: +44 (0)1386 769796Web:
http://www.evesham.comEvesham Technology LtdVale Park, Evesham, Worcestershire, WR11 1TD, UK