Clunk
0
Clunk (22:17 25/05/2007):
Why has my download speed dropped to 1378 kbps?
BT Broadband Desktop Help Server (22:17 25/05/2007):
Thank you. Your question has been received by our Helpdesk and will be allocated to the next available member of staff.
BT Broadband Desktop Help Server (22:17 25/05/2007):
Male BT technical bod has been assigned to your request.
Male BT technical bod (22:18 25/05/2007):
Thank you for contacting the BT Total Broadband online assistance team, my name is Male BT technical bod and I have been assigned to your query. I would first like to apologise for any inconvenience caused and assure you of my assistance.
Male BT technical bod (22:18 25/05/2007):
Please let me know the telephone number on which your BT Total Broadband connection is active.
Clunk (22:18 25/05/2007):
********
Male BT technical bod (22:20 25/05/2007):
Thank you for the information.
Clunk (22:20 25/05/2007):
thank you for your help
Male BT technical bod (22:20 25/05/2007):
Please give me a moment to retrieve the relevant information.
Male BT technical bod (22:23 25/05/2007):
Thank you for being on hold.
Male BT technical bod (22:23 25/05/2007):
Please let me know the make and model of the router. Also, let me know how you are connected. Is it wired or wireless?
Clunk (22:24 25/05/2007):
ethernet connection with BT home hub
Male BT technical bod (22:24 25/05/2007):
Please open Internet Explorer or BT Yahoo! Browser and follow these instructions:
1. Click on 'Tools' at the right top (below the 'Search' box).
2. Click on 'Internet Options'.
3. Click on 'General' tab.
4. Click on 'Delete' button under 'Browsing history'.
5. Click on 'Delete All'.
6. Click on 'Security' tab.
7. Click on 'Default level' button.
8. Click on 'Privacy' tab.
a) Make sure the slide bar is on 'Medium'.
b) Click on the 'Advanced' button.
c) Tick box for 'Override automatic cookie handling'.
d) Make sure First and Third party cookies show 'Accept'.
e) Tick box for 'Always allow session cookies'.
9. Click on 'Content' tab.
10. Make sure 'Content Advisor' shows 'Enable'.
11. Click on 'Advanced' tab.
12. Click 'Restore advanced settings'.
13. Click on 'Apply' and 'OK'.
Male BT technical bod (22:27 25/05/2007):
Please respond as a delay would cause disconnection of our chat session.
Clunk (22:28 25/05/2007): done it
Male BT technical bod (22:28 25/05/2007):
Please run a speed test and let me know if the speed has increased.
Clunk (22:32 25/05/2007): 1364 kbps
Male BT technical bod (22:35 25/05/2007):
Thank you. Please follow these instructions:
1. Turn off the Computer.
2. Turn off the router.
3. Unplug all the Cables.
4. Wait for 30 seconds.
5. Plug all the cables back.
6. Turn on the router.
7. Turn on the Computer.
Let me know the result once you have done.
Clunk (22:36 25/05/2007):
ok, see you in a minute
Male BT technical bod (22:40 25/05/2007):
Thank you. Please let me know the result.
Male BT technical bod (22:40 25/05/2007): Please respond as a delay would cause disconnection of our chat session.
Male BT technical bod (22:42 25/05/2007):
Your request for assistance is important to us. Please respond to this message so that we can continue to provide you with support.
Motive Server (22:42 25/05/2007): Your request for assistance is important to us. Please respond to this message so that we can continue to provide you support.
Clunk (22:45 25/05/2007): my speed is 1368 kbps
BT Broadband Desktop Help Server (22:45 25/05/2007): Male BT technical bod has been assigned to your request.
Male BT technical bod (22:45 25/05/2007):
Welcome back Clunk.
Clunk (22:46 25/05/2007):
thanks
Male BT technical bod (22:47 25/05/2007):
Please disable the antivirus and firewall temporarily if you have any and let me know if the speed has increased.
Clunk (22:48 25/05/2007):
already done
Male BT technical bod (22:49 25/05/2007):
I am sorry for the inconvenience. Please let me know how many devices you are connected to the hub.
Clunk (22:50 25/05/2007):
just the one computer
Male BT technical bod (22:51 25/05/2007):
Ok. Please perform the following steps:
1. Press Alt+Ctrl+Delete.
2. You will get 'Windows Task Manager'.
3. Click on 'Performance'.
Let me know the CPU usage.
Clunk (22:53 25/05/2007):
2.3%
Male BT technical bod (22:54 25/05/2007):
Ok. Please replace the microfilter with a spare one and let me know the result.
Clunk (22:54 25/05/2007):
tried 3 already
Male BT technical bod (22:56 25/05/2007):
I am sorry for the inconvenience.
Clunk (22:57 25/05/2007):
not a pproblem
Male BT technical bod (22:57 25/05/2007):
Please connect the router directly to the wall socket using an appropriate cable and let me know the result.
Male BT technical bod (22:57 25/05/2007): Thank you for your patience.
Male BT technical bod (23:00 25/05/2007):
Please respond as a delay would cause disconnection of our chat session.
Male BT technical bod (23:03 25/05/2007):
Your request for assistance is important to us. Please respond to this message so that we can continue to provide you with support.
Motive Server (23:03 25/05/2007):
Your request for assistance is important to us. Please respond to this message so that we can continue to provide you support.
Clunk (23:13 25/05/2007):
no internet connection when plugging router directly to wall socket
BT Broadband Desktop Help Server (23:13 25/05/2007):
Female BT technical bod has been assigned to your request.
Female BT technical bod (23:13 25/05/2007):
Hello, my name is Female BT technical bod and I have been assigned to your on-going support request. I would like to thank you in advance for your patience while I read through the previous notes in order to provide you with the most accurate fix for your issue.
Female BT technical bod (23:13 25/05/2007):
Please give me a few moments to review the information you have provided.
Female BT technical bod (23:15 25/05/2007):
Clunk, thank you for waiting. Check for any potential EMI and remove its source. EMI (electromagnetic interference) is the disruption of operation of an electronic device when it is in the vicinity of an electromagnetic field (EM field) in the radio frequency (RF) spectrum that is caused by another electronic device.
1. Halogen desk lamps with dimmers.
2. Any electrical dimmer switch.
3. Televisions, monitors, microwave ovens, etc.
4. Electronic insect electrocution devices (bug zappers)
5. Low quality 900 MHz cordless telephones.
6. Any other emitter of high frequency electromagnetic radiation.
Check the placement of the router:
1. Router should not be placed on the carpet floor.
2. It must not be placed on the computer. It would be best if you place the router over a wooden table.
3. It should be placed 2 feet away from the computer.
Please swap the micro filters and try to connect to the Internet. If it is working then change the faulty filter. Also, connect the micro filter directly in the main phone socket without any non ADSL devices like (sky box, alarms systems, gaming devices, fax machines, etc.) and note the connection status.
Clunk (23:17 25/05/2007):
i have tried 3 new filters already, and only have a computer connected
Female BT technical bod (23:18 25/05/2007):
Clunk, please check for the EMI:
1. Halogen desk lamps with dimmers.
2. Any electrical dimmer switch.
3. Televisions, monitors, microwave ovens, etc.
4. Electronic insect electrocution devices (bug zappers)
5. Low quality 900 MHz cordless telephones.
6. Any other emitter of high frequency electromagnetic radiation.
Check the placement of the router:
1. Router should not be placed on the carpet floor.
2. It must not be placed on the computer. It would be best if you place the router over a wooden table.
3. It should be placed 2 feet away from the computer.
Clunk (23:20 25/05/2007): this is getting silly, i'll contact BT in the morning for their help
Female BT technical bod (23:22 25/05/2007): Clunk, I understand your concern. Please run the antivirus scan and let me know the result.
Clunk (23:23 25/05/2007): i have already done that
Female BT technical bod (23:24 25/05/2007): Clunk, please perform the steps which are given below:
1. Click on 'Start'
2. Click on 'Run'
3. Type '%TEMP%' and click 'OK'.
4. Click on 'Edit' form the menu bar.
5. Click on 'Select All' and delete temporary files.
Clunk (23:24 25/05/2007):
already done that
Female BT technical bod (23:26 25/05/2007):
Clunk, I request you to perform the steps which were given above around 10:23 and let me know the result.
Clunk (23:27 25/05/2007):
again?
Female BT technical bod (23:28 25/05/2007):
Yes, please and let me know the result.
Clunk (23:30 25/05/2007):
Like i said, this is getting silly, i'll phone BT in the morning, good night.
Why has my download speed dropped to 1378 kbps?
BT Broadband Desktop Help Server (22:17 25/05/2007):
Thank you. Your question has been received by our Helpdesk and will be allocated to the next available member of staff.
BT Broadband Desktop Help Server (22:17 25/05/2007):
Male BT technical bod has been assigned to your request.
Male BT technical bod (22:18 25/05/2007):
Thank you for contacting the BT Total Broadband online assistance team, my name is Male BT technical bod and I have been assigned to your query. I would first like to apologise for any inconvenience caused and assure you of my assistance.
Male BT technical bod (22:18 25/05/2007):
Please let me know the telephone number on which your BT Total Broadband connection is active.
Clunk (22:18 25/05/2007):
********
Male BT technical bod (22:20 25/05/2007):
Thank you for the information.
Clunk (22:20 25/05/2007):
thank you for your help
Male BT technical bod (22:20 25/05/2007):
Please give me a moment to retrieve the relevant information.
Male BT technical bod (22:23 25/05/2007):
Thank you for being on hold.
Male BT technical bod (22:23 25/05/2007):
Please let me know the make and model of the router. Also, let me know how you are connected. Is it wired or wireless?
Clunk (22:24 25/05/2007):
ethernet connection with BT home hub
Male BT technical bod (22:24 25/05/2007):
Please open Internet Explorer or BT Yahoo! Browser and follow these instructions:
1. Click on 'Tools' at the right top (below the 'Search' box).
2. Click on 'Internet Options'.
3. Click on 'General' tab.
4. Click on 'Delete' button under 'Browsing history'.
5. Click on 'Delete All'.
6. Click on 'Security' tab.
7. Click on 'Default level' button.
8. Click on 'Privacy' tab.
a) Make sure the slide bar is on 'Medium'.
b) Click on the 'Advanced' button.
c) Tick box for 'Override automatic cookie handling'.
d) Make sure First and Third party cookies show 'Accept'.
e) Tick box for 'Always allow session cookies'.
9. Click on 'Content' tab.
10. Make sure 'Content Advisor' shows 'Enable'.
11. Click on 'Advanced' tab.
12. Click 'Restore advanced settings'.
13. Click on 'Apply' and 'OK'.
Male BT technical bod (22:27 25/05/2007):
Please respond as a delay would cause disconnection of our chat session.
Clunk (22:28 25/05/2007): done it
Male BT technical bod (22:28 25/05/2007):
Please run a speed test and let me know if the speed has increased.
Clunk (22:32 25/05/2007): 1364 kbps
Male BT technical bod (22:35 25/05/2007):
Thank you. Please follow these instructions:
1. Turn off the Computer.
2. Turn off the router.
3. Unplug all the Cables.
4. Wait for 30 seconds.
5. Plug all the cables back.
6. Turn on the router.
7. Turn on the Computer.
Let me know the result once you have done.
Clunk (22:36 25/05/2007):
ok, see you in a minute
Male BT technical bod (22:40 25/05/2007):
Thank you. Please let me know the result.
Male BT technical bod (22:40 25/05/2007): Please respond as a delay would cause disconnection of our chat session.
Male BT technical bod (22:42 25/05/2007):
Your request for assistance is important to us. Please respond to this message so that we can continue to provide you with support.
Motive Server (22:42 25/05/2007): Your request for assistance is important to us. Please respond to this message so that we can continue to provide you support.
Clunk (22:45 25/05/2007): my speed is 1368 kbps
BT Broadband Desktop Help Server (22:45 25/05/2007): Male BT technical bod has been assigned to your request.
Male BT technical bod (22:45 25/05/2007):
Welcome back Clunk.
Clunk (22:46 25/05/2007):
thanks
Male BT technical bod (22:47 25/05/2007):
Please disable the antivirus and firewall temporarily if you have any and let me know if the speed has increased.
Clunk (22:48 25/05/2007):
already done
Male BT technical bod (22:49 25/05/2007):
I am sorry for the inconvenience. Please let me know how many devices you are connected to the hub.
Clunk (22:50 25/05/2007):
just the one computer
Male BT technical bod (22:51 25/05/2007):
Ok. Please perform the following steps:
1. Press Alt+Ctrl+Delete.
2. You will get 'Windows Task Manager'.
3. Click on 'Performance'.
Let me know the CPU usage.
Clunk (22:53 25/05/2007):
2.3%
Male BT technical bod (22:54 25/05/2007):
Ok. Please replace the microfilter with a spare one and let me know the result.
Clunk (22:54 25/05/2007):
tried 3 already
Male BT technical bod (22:56 25/05/2007):
I am sorry for the inconvenience.
Clunk (22:57 25/05/2007):
not a pproblem
Male BT technical bod (22:57 25/05/2007):
Please connect the router directly to the wall socket using an appropriate cable and let me know the result.
Male BT technical bod (22:57 25/05/2007): Thank you for your patience.
Male BT technical bod (23:00 25/05/2007):
Please respond as a delay would cause disconnection of our chat session.
Male BT technical bod (23:03 25/05/2007):
Your request for assistance is important to us. Please respond to this message so that we can continue to provide you with support.
Motive Server (23:03 25/05/2007):
Your request for assistance is important to us. Please respond to this message so that we can continue to provide you support.
Clunk (23:13 25/05/2007):
no internet connection when plugging router directly to wall socket
BT Broadband Desktop Help Server (23:13 25/05/2007):
Female BT technical bod has been assigned to your request.
Female BT technical bod (23:13 25/05/2007):
Hello, my name is Female BT technical bod and I have been assigned to your on-going support request. I would like to thank you in advance for your patience while I read through the previous notes in order to provide you with the most accurate fix for your issue.
Female BT technical bod (23:13 25/05/2007):
Please give me a few moments to review the information you have provided.
Female BT technical bod (23:15 25/05/2007):
Clunk, thank you for waiting. Check for any potential EMI and remove its source. EMI (electromagnetic interference) is the disruption of operation of an electronic device when it is in the vicinity of an electromagnetic field (EM field) in the radio frequency (RF) spectrum that is caused by another electronic device.
1. Halogen desk lamps with dimmers.
2. Any electrical dimmer switch.
3. Televisions, monitors, microwave ovens, etc.
4. Electronic insect electrocution devices (bug zappers)
5. Low quality 900 MHz cordless telephones.
6. Any other emitter of high frequency electromagnetic radiation.
Check the placement of the router:
1. Router should not be placed on the carpet floor.
2. It must not be placed on the computer. It would be best if you place the router over a wooden table.
3. It should be placed 2 feet away from the computer.
Please swap the micro filters and try to connect to the Internet. If it is working then change the faulty filter. Also, connect the micro filter directly in the main phone socket without any non ADSL devices like (sky box, alarms systems, gaming devices, fax machines, etc.) and note the connection status.
Clunk (23:17 25/05/2007):
i have tried 3 new filters already, and only have a computer connected
Female BT technical bod (23:18 25/05/2007):
Clunk, please check for the EMI:
1. Halogen desk lamps with dimmers.
2. Any electrical dimmer switch.
3. Televisions, monitors, microwave ovens, etc.
4. Electronic insect electrocution devices (bug zappers)
5. Low quality 900 MHz cordless telephones.
6. Any other emitter of high frequency electromagnetic radiation.
Check the placement of the router:
1. Router should not be placed on the carpet floor.
2. It must not be placed on the computer. It would be best if you place the router over a wooden table.
3. It should be placed 2 feet away from the computer.
Clunk (23:20 25/05/2007): this is getting silly, i'll contact BT in the morning for their help
Female BT technical bod (23:22 25/05/2007): Clunk, I understand your concern. Please run the antivirus scan and let me know the result.
Clunk (23:23 25/05/2007): i have already done that
Female BT technical bod (23:24 25/05/2007): Clunk, please perform the steps which are given below:
1. Click on 'Start'
2. Click on 'Run'
3. Type '%TEMP%' and click 'OK'.
4. Click on 'Edit' form the menu bar.
5. Click on 'Select All' and delete temporary files.
Clunk (23:24 25/05/2007):
already done that
Female BT technical bod (23:26 25/05/2007):
Clunk, I request you to perform the steps which were given above around 10:23 and let me know the result.
Clunk (23:27 25/05/2007):
again?
Female BT technical bod (23:28 25/05/2007):
Yes, please and let me know the result.
Clunk (23:30 25/05/2007):
Like i said, this is getting silly, i'll phone BT in the morning, good night.























