binnie
0
We are at the end of our tether with orange.
We have had problems for over 11 months now and the broadband connection goes off intermittently. This time though, we have been offline for 9 full days and are getting nowhere.
I have logged complaints with this site, they have written to them for which I got a reply months ago and a reduction in the monthly broadband fee.
All was ok for a month or so, then the connection has dropped again and we have had problems for the last month. Some days it is working for a day or two, then nothing, but this time it has been off for 9 days.
We have been in contact with a man in the UK called Ian Britton and he says he will sort it.
He passes the complaint to India, they log it, then test the line. One minute they say the line is faulty, then they say it's our equipment. We have used four different routers including Net gear and their own live boxes, no result.
Then we get a phone call saying the work has been cancelled as there are so many people working on the problem. They don't communicate to each other and must have different computerised systems which don't link up. So we have to go through it all again, doing the tests, unplugging equipment, filters etc etc.
It is costing us a fortune in phone calls and now having to resort to using an expensive dongle via 3 network as I need it for my website business.
Just rung them now as we had a text from them with an update. It only says they are still working on it and not to worry.
They say they have found extra faults on the line.
I rang BT yesterday and they did a line test and they say there isn't a problem with the line. BT won't send anybody out as they can't with it now showing a fault.
The operator told me to go back to orange and request an engineer, but they won't do. We must have asked them millions of times to do this. They go through BT wholsale, then send out BT open reach, for gods sake, who is responsible.
On friday I requested a MAC code to change to BT, but don't really want all the hassle of changing our email address .
VENT OVER>
We have had problems for over 11 months now and the broadband connection goes off intermittently. This time though, we have been offline for 9 full days and are getting nowhere.
I have logged complaints with this site, they have written to them for which I got a reply months ago and a reduction in the monthly broadband fee.
All was ok for a month or so, then the connection has dropped again and we have had problems for the last month. Some days it is working for a day or two, then nothing, but this time it has been off for 9 days.
We have been in contact with a man in the UK called Ian Britton and he says he will sort it.
He passes the complaint to India, they log it, then test the line. One minute they say the line is faulty, then they say it's our equipment. We have used four different routers including Net gear and their own live boxes, no result.
Then we get a phone call saying the work has been cancelled as there are so many people working on the problem. They don't communicate to each other and must have different computerised systems which don't link up. So we have to go through it all again, doing the tests, unplugging equipment, filters etc etc.
It is costing us a fortune in phone calls and now having to resort to using an expensive dongle via 3 network as I need it for my website business.
Just rung them now as we had a text from them with an update. It only says they are still working on it and not to worry.
They say they have found extra faults on the line.
I rang BT yesterday and they did a line test and they say there isn't a problem with the line. BT won't send anybody out as they can't with it now showing a fault.
The operator told me to go back to orange and request an engineer, but they won't do. We must have asked them millions of times to do this. They go through BT wholsale, then send out BT open reach, for gods sake, who is responsible.
On friday I requested a MAC code to change to BT, but don't really want all the hassle of changing our email address .
VENT OVER>























