Living in a bad area I did a LOT of investigation into who could give me the best possible broadband. Plusnet seemed to be the best option. Their pre-customer service is world beating. At first I could not sing their praises enough and then things went horribly wrong. Initially my download speeds were in excess of 3mb and too be honest this was simply fantastic!! I don't personally need 20mb and just 1mb would be more than sufficient. I now get speeds which are well below 256K makes for a very unhappy web experience.
To cut a very long story and NUMEROUS phone calls short apparently there have been disconnections on my line which mean a dynamic protocol has downgraded my speed. Plusnet are unable to tell me why these disconnections have occurred and keep advising me that an uptime of at least 3 days will see my speeds return to normal. This never happens!! Every time I speak to Plusnet technical support they pass the buck onto BT advising that it has something to do with BT owned infrastructure. The last thing I remember is that I signed and agreement with Plusnet and NOT BT!!! They also hide behind the veil in that they offer you a connections but don't guarantee the speed!! Like I said I would be happy with just 1mb!!!!
Things progressed so badly that asked to be put through to disconnections for which I had the pleasure of waiting over 20 minutes for them to answer the phone (I believe in paying for what you get). Its amazing how friendly and responsive they are when they are trying to get your business but become awful once they have it!!!
So, it would appear that I should have signed up with BT as it actually them offering the infrastructure and service, perhaps they would be able to pin point the problem as its actually then offering the broadband!!
So my advise is this, ITS NOT good honest broadband as its actually provided by BT. Its only good and honest when things are going well but when things go bad it becomes NOT so HONEST and GOOD!!
To cut a very long story and NUMEROUS phone calls short apparently there have been disconnections on my line which mean a dynamic protocol has downgraded my speed. Plusnet are unable to tell me why these disconnections have occurred and keep advising me that an uptime of at least 3 days will see my speeds return to normal. This never happens!! Every time I speak to Plusnet technical support they pass the buck onto BT advising that it has something to do with BT owned infrastructure. The last thing I remember is that I signed and agreement with Plusnet and NOT BT!!! They also hide behind the veil in that they offer you a connections but don't guarantee the speed!! Like I said I would be happy with just 1mb!!!!
Things progressed so badly that asked to be put through to disconnections for which I had the pleasure of waiting over 20 minutes for them to answer the phone (I believe in paying for what you get). Its amazing how friendly and responsive they are when they are trying to get your business but become awful once they have it!!!
So, it would appear that I should have signed up with BT as it actually them offering the infrastructure and service, perhaps they would be able to pin point the problem as its actually then offering the broadband!!
So my advise is this, ITS NOT good honest broadband as its actually provided by BT. Its only good and honest when things are going well but when things go bad it becomes NOT so HONEST and GOOD!!























