First of all, cursed forum character limit for usernames.. (missing an r)
Right, here's the story:
We've had a leased line with Thus for roughly two years now, everything has been fine up until a month ago when our line was down for over 50 hours. Now, one of the reasons you go with leased lines is because they're meant to be very reliable and if there is a fault your provider acts quickly to resolve it.
Through a lot of incompetence our provider failed in an epic manner of one screw up after another, for something that could have been fixed in at least four hours it took over 50.
We're now looking at our options for other leased line providers, I'm of the opinion to probably go to easynet or zen. What are peoples experiences of other leased providers whether they're easynet, zen or other?
What i'm really looking for is response time, keeping you informed of what's happening and time to resolution.
Right, here's the story:
We've had a leased line with Thus for roughly two years now, everything has been fine up until a month ago when our line was down for over 50 hours. Now, one of the reasons you go with leased lines is because they're meant to be very reliable and if there is a fault your provider acts quickly to resolve it.
Through a lot of incompetence our provider failed in an epic manner of one screw up after another, for something that could have been fixed in at least four hours it took over 50.
We're now looking at our options for other leased line providers, I'm of the opinion to probably go to easynet or zen. What are peoples experiences of other leased providers whether they're easynet, zen or other?
What i'm really looking for is response time, keeping you informed of what's happening and time to resolution.























