rruwalton
ISP Rep
Stewart Norriss
May I ask what costs you would incur if you set up a new adsl account for akbray in his new house - Versus - the costs you would incur if you waivered the moving fee?
Perhaps you could also compare the cost of losing a customer such as akbray with the costs incurred with advertising and trying to replace his business.
TBH, a PM to akbray from one of the PlusNet reps in here, followed by an agreement not to charge, would have been good business. It seems like customer service and customer retention are not important.
I also calculate wavering the fee for members would lead to increased business as business due to referrals would increase.
I sometimes wonder how this country managed to produce so many millionaires when so many companies are so short sighted.
May I ask what costs you would incur if you set up a new adsl account for akbray in his new house - Versus - the costs you would incur if you waivered the moving fee?
Perhaps you could also compare the cost of losing a customer such as akbray with the costs incurred with advertising and trying to replace his business.
TBH, a PM to akbray from one of the PlusNet reps in here, followed by an agreement not to charge, would have been good business. It seems like customer service and customer retention are not important.
I also calculate wavering the fee for members would lead to increased business as business due to referrals would increase.
I sometimes wonder how this country managed to produce so many millionaires when so many companies are so short sighted.























