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Goodbye PlusNet

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retired_again said:
I thought you were almost an evangelist for them.
What's wrong r2? plusnet doing well is getting up your nose?

I agree With bob on this 1, you are just becoming a forum stalker and is a wonder +net hasnt taken you to court for libel, "ahh free speech" you may say, a little advice.. it isn't free when you are slandering ;)

oh, and please dont PM me, Im not interested what you have to say, which is probably also the view of the vast majority of this forum's membership :shrug:


LeeF said:
so plusnet are charging £65 activation fee !! SHOCKING !!

Exa-net are charging £48 +VAT a month for 50:1 1Mbit Self Install ADSL !! SHOCKING !!
Think I'll stick with my Uncapped 2Mbit ADSL for £39.99 Inc VAT ;)
 
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He just can't accept the fact that +Net are now providing an excellent service, in terms of both internet access and financial probity - and have been for some time now.

As already mentioned in this thread, I left +Net earlier this year - June I think.

During the course of my time with them (about a year), not once did they take any money out of my account that they shouldn't have. Only once did I suffer an outage (which lasted about 1.5 hours). Speeds were always good to excellent. Not once did they ever try to mislead me - something retired cannot claim.

As for his comment about me being an evangelist of them - no I wasn't - I was just honest about the service they provided me with - as it was an excellent service, my comments were positive.

I can't help thinking that the only way retired will forget +Net is if he goes scenile! Actually, given his constant repeating of the same old guff, maybe he already is.
 
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LeeF said:
so plusnet are charging £65 activation fee !! SHOCKING !!

I don't know where you get the £65 from - they charge either £70.50 for a monthly contract or £58.75 (the same as you) for a 12-month contract.


Quick price comparison - 512k, Exa Vs Plus Net over 1 year.

Exa charge £34+VAT per month, with a £50 setup charge. All of these are exc. VAT, so the total is:

(34 x 12) + 50 = 458.

Add VAT and the total is £538.15

PlusNet

£21.99/month plus £70.50 activation (both include VAT so the total is £334.38). This is for uncapped 512k on a monthly contract.

For an annual contract, they charge £58.75 + £21.99/month, so the total is slightly less - £322.63



I couldn't find whether the Exa contract is 12-month or not.


£538 (at most) against £334 - LeeF - if you want to compare on prices, at least have the decency to use the full picture. Mind you, given the difference is over £203, I can see why you don't!!
 
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akbray said:
I don't know where you get the £65 from - they charge either £70.50 for a monthly contract or £58.75 (the same as you) for a 12-month contract.


Quick price comparison - 512k, Exa Vs Plus Net over 1 year.

Exa charge £34+VAT per month, with a £50 setup charge. All of these are exc. VAT, so the total is:

(34 x 12) + 50 = 458.

Add VAT and the total is £538.15

PlusNet

£21.99/month plus £70.50 activation (both include VAT so the total is £334.38). This is for uncapped 512k on a monthly contract.

For an annual contract, they charge £58.75 + £21.99/month, so the total is slightly less - £322.63



I couldn't find whether the Exa contract is 12-month or not.


£538 (at most) against £334 - LeeF - if you want to compare on prices, at least have the decency to use the full picture. Mind you, given the difference is over £203, I can see why you don't!!

our contract is a monthly contract not a 12 month contract. We dont see the point in tieing the EU into a 12 month commitment. And we dont try to scrape more money out of the EU by fabricating the Installation price. Same as the migration cost, we charge the NEW cost, which BT Wholesale dropped it to earlier in the year, which most ISP's choose not to inform their new custemrs about ( and no im not saying that +Net do that either).

And just to clarify, i wasnt trying to price match between Exa and +Net, some people just dont get Irony really do they !! sure your not American?? :P
 
akbray said:
I don't know where you get the £65 from - they charge either £70.50 for a monthly contract or £58.75 (the same as you) for a 12-month contract.


well from what you say in your initial post

akbray said:
I am moving house in a couple of weeks, and PlusNet charge £65 to transfer the connection to another house.

That would say that their activation fee is £65, given that if you move home, and wish to take yoru adsl with you, its a cease and reprovide, I.E a brand new installation.
 
Yep that is a transfer fee, not actvation fee.
 
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akbray said:
Yep that is a transfer fee, not actvation fee.


but transfer fees dropped to £11 and some pence over 2 months ago!! and most ISP's that i know of only charged ( up until the price drop) £35 to Transfer/Migrate.
 
I just signed up with NDO rather than Pipex, as they provide individual email domains.

leef said:
but transfer fees dropped to £11 and some pence over 2 months ago!! and most ISP's that i know of only charged ( up until the price drop) £35 to Transfer/Migrate.

Please note the date on when he changed ISP's, now as far as I know, plusnet offer FREE migration ;) link here
 
Hi there,

Are you sure you are talking about a Cease & Reprovide for £11?

BT do not have this as a listed process, so in theory it is a new activation. However if you know different, please let us know so we can chase this with BT and readdress our pricing. But from the llatest prices (as supplied in the link), it is not listed.

The £11 fee is for a migration, not an activation. Although some ISPs are charging £35 for a migration we are offering it free.


Kind regards

Luke
 
LeeF said:
but transfer fees dropped to £11 and some pence over 2 months ago!! and most ISP's that i know of only charged ( up until the price drop) £35 to Transfer/Migrate.

I started this thread well over 2 months ago, so at the time I wrote it, it was correct.
 
lhorwath, "Although some ISPs are charging £35 for a migration we are offering it free." umm. not if you've got DSL connect200 like me! £70 to upgrade to 512k or pay ANOTHER £59 odd to a new ISP as PlusNet won't let me migrate. :mad:
 
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er.. Migration is free is your migrating TO Plusnet, if you are Migrating FROM Plusnet to another ISP then the other ISP's migration charges come into effect and has NOTHING to do with Plusnet :confused:
 
ok I reread the post (gimme a break :eek: it is only 7:30am) If I understand it correctly you are on a Datastream Product (DSL Connect 200) and migration is for IPStream Products (512k home up) I think, hence the extra charges :shrug: so if you attempt to migrate to another ISP they will charge you the equivilent of an Activation fee instead.. (the way I see it anyway) :)
 
In other words, there is no way to migrate from DataStream to IPSTream - Thats apparently why Tiscali don't support migration - BT haven't set up a way of doing it.
 
akbray said:
In other words, there is no way to migrate from DataStream to IPSTream - Thats apparently why Tiscali don't support migration - BT haven't set up a way of doing it.
That basically Cuts a long story short :) cheers akbray :D
 
Hi there,

That is exactly right. Currently there is no individual migration path from Datastream to IPstream. So a cease and reprovide is needed. We have got BT to allow bulk migrations, but you will need at least 10 people all going from the same ISP to the same ISP. If anyone is interested in that, please drop me an email or PM and I'll tell you more details.

kind regards

Luke
 
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gosh!

amazingly quiet here.

Maybe I can say again..............


PlusNet are a learning organisation.
They are technological innovators.
They have suffered extreme bad management.
They sold thousands of longish term contracts which they could not sustain,
T&C varied daily so poor punters could not get recompense, or even save their www affairs. Well business is a bit hard nosed :)
They kept taking money for several months, against my express instructions by email, phone and recorded letter.
My questions at and about issues at that time remain unanswered.
So you want to PlusNet.........it wil be the ride of your lifetime.............
 
Here we go, yet again....:rolleyes: :rolleyes:


retired_again said:
amazingly quiet here.

Maybe because no-one has any complaints about PlusNet - except you of course, and you haven't used them for 4 years (it must be close to 4 years by now).

retired_again said:
Maybe I can say again..............

I don't think anything could possibly stop you. When you die I bet you still come back to haunt them.


retired_again said:
PlusNet are a learning organisation.
They are technological innovators.
They have suffered extreme bad management.
They sold thousands of longish term contracts which they could not sustain,
T&C varied daily so poor punters could not get recompense, or even save their www affairs. Well business is a bit hard nosed :)
They kept taking money for several months, against my express instructions by email, phone and recorded letter.
My questions at and about issues at that time remain unanswered.
So you want to PlusNet.........it wil be the ride of your lifetime.............

And just for clarification - retired hasn't used them for getting on for 4 years, and has in the past tried to mislead ISPr readers into believing otherwise, so he has no right to criticise PlusNet or anyone else for dishonesty.

The vast majority of PlusNet customer are happy with them (if not, why no complaints?). Quite how anyone thinks they can predict the service quality of any company they haven't used for 4 years is beyond me, especially when so many current/recent users directly contradict him.

His comments on ISPr have been answered so many time by PlusNet reps that I don't think they can be bothered wasting their time any more - they just ignore him and concentrate on current customers.

retired is simply proving himself, yet again, to be unable get past his pathetic, vindictive little PlusNet fixation.

The fact that retired felt the need to post this message simply because no-one has complained about them recently just shows how vindictive he really is, in my opinion.

He has consistently shown an inability to accept that PlusNet have been delivering a consistently good service for a long time now.

In short, there is no reason to take retired seriously - most regular readers of the PlusNet thread simply see him as the internet equivalent of a crank caller.
----
Hee are my experiences with PlusNet

I stopped using PlusNet quite recently - about 5 or 6 months ago (my reasons can be found at the beginning of this thread, as I started it at about the time I left - as you can see, they had nothing to do with any performance issues or financial problems with PlusNet).

When I signed up, they took the correct amount of money at the right time.

Every month they took the correct amount of money from my account. I used them for about 1 year, and suffered 1 short outage, which could have been PlusNet, or it could have been BT.

When I stopped using them, they stopped taking my money, at the correct time. The have taken to more money since. That was 6 months ago, as opposed to 4 years ago.

Oh, and my company uses them for bb (some users need to be able to bypass the corporate firewall). We have used them for several years without any problem - and still do.
 
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