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Goodbye PlusNet

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I just looked at the label on my yoghurt carton, and I am horrified to find that it's a product of Denmark.
That rotten marauding Danish lot invaded us about a thousand years ago and caused serious loss of life.

They can't possibly have changed their ways, can they? ;)

(Nearly three years with PlusNet, no problems)
 
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Precisely!

They have learned!
Something I have always maintained.
However they were very, very, very bad.

You sign up to a biz account, dial up.............then weeks alter the T&C change. You were honest you said it was for biz. They say, now, no - domestic only...........your 12 month contract, oh, you have defaulted, so no refund. I`m sure that now marketing and legal now have an understanding of "biz use" based upon many irritated customers

You are paid up, dial up...........9 months debits taken without authorisation, a massive admin error but without any explanation and no simple means of stopping..........obviously they have now corrected the defective systems. Pity I, and - read the register- possibly many thousands, had to directly bear the deficit. Had they paid out...........maybe this line...F9/plusnet...would not be here because they would have gone.

In a saad and perverse way i am pleased that force 9, f9 and plus net survived. I remain very dismayed with the individual problems that were consequent of that.

It is a piece of history that a certain Mr. Strafford ( was MD of +N at time of troubles) could enlighten......."customers = abusers"...... was a significant edicit

very best pre-christmas wishes to all, except above named,

R
 
What happened to you retiring?

No-one has said they weren't bad, including PlusNet. You have had several public apologies and you aren't going to get any more - I'd be surprised if most of the people working there remember the problems you keep whinging about.

If you feel so aggrieved - sue them and see if a court agrees with you.

In short - put up or shut up.

Of course, after 4 years, it may be too late (I have a feeling there is a 3 year limit, but I'm not at all certain). If so, it's your own fault.

You whinge more than a room full of 4 year olds.
 
I guess you are right.
They did apologise.
I did complain for serially, please correct me +N, 11 months before any action.
They did demonstrate a serious potential for error.
Maybe my continued comments will prevent any serious similar POLICY error. I put the "p" word in capitals because that was the problem, customer service did their very best. However let us go into total fantasy, the co. was short of dosh- policy take all you can - ah, of course not +N would never stoop.
But no policy maker has ever explained, or apologised for the problems they caused.
They were the ones who stopped the excellent customer service people making a refund for unauthorised deductions for (correct me +N) ELEVEN months,

short history, longer memory
easy, "repay overpayments in 3 months" - still abismall,

bah, humbug,
r

merry humbug
 
Retired, since your only contribution to these forums is posting the same information, year in, year out - and since you've now been reduced to doing it in the early hours of the morning in order, I assume, to avoid the moderators. Perhaps you should consider leaving the forum, for good, before your membership is revoked for forum abuse. :hrmph:
 
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retired_again said:

retired_again said:
<snip>
bah, humbug,
r

merry humbug

Retired You are still locked in a time warp its time to move on and start living your life again. The old saying old news is no news sticks in my mind here the members have heard it all before over and over again like a record stuck in a rut.

Its nearly Xmas lets move on in the new year leaving the past behind.
 
Kits said:
the members have heard it all before over and over again like a record stuck in a rut.

so many times most of us have far more sympathy for PluSNet thatn retired
 
As to above:

public apology---was this on "the register", or weasled away in some closed thread?

Was it by the vociferous policy makers such as Mr. Strafford who was "in charge" when +N made their customer abuse nose dive.......not just me, many THOUSANDS of "abusers"....Mr Strafords pet name for customers.

As Ian Wild knows, there was no credible explanation for BOTH serially deducting my card AND ignoring my requests to stop.

Had Ian had some authority and been included in policy determination, and not just his high skills of placation, I would not be here. The policy issue has NEVER been explained. Customer Service people talk excellent standards but go quiet or defer when asked where policy is decided.

For potential customers you may wish to ask this very question. This was a company, yes some time ago, which through excellent customer service and innovation and hard sell built up a large number of subscribers. They then went daft and reduced capacity to a few % of what was needed to sustain that customer base. Mr. Strafford was a chief policy maker at that time and his considered opinions can be found in "the register" archives.
Should Mr.Strafford wish to run an ice cream stall franchise at a very hot seaside resort, I have very serious reservations about his principles, conduct and competence.

In the high corporate and deliberate decisions not to respond to customer emails, defer to an incomplete "ticket system", deny customer service people any authority, threaten those (yes this is real) who disclosed the companies fax and general switchboard tel number, delay changes of contract, refuse to extend capacity to meet even 15% of customer base at contension of 30:1,
it probably had a different perspective than that on the street of "major rip off". However in the absense of policy statements no one can determine this.
My advice is "excellent service......look elsewhere" or maybe Mr. Strafford can explain that lovely term (pay £££ + for contract, we change contract, we now can call you abuser, and delay your contract closure by various mechanisms.....+N are extremely skilled people in a round of respects),

I bet they now wish they had just sorted the problem, I did ask, serially for many many months for it to be sorted. It just sticks in the mind.
Early morning somone raised, yes I get in after my shift, dealing with sh 1 t which peeps have encountered, largely from corporate profit based decisions,
it is not a very nice world. I do actually think +N are learning and better but until the POLICY is transparent.........are they the same as the loan sharks I see consequence of, no, never +N are honourable people, what about the policy..........????????????????

love to a few,
r
 
Yawn!

What Policy? Our Terms and Conditions are clearly available on our website (click legal at the bottom of the website).

Our Fax number, address and contact details again are freely available on our website. Why would we "threaten" our staff if they disclosed this information?

We do not respond to customer emails as we have the online ticketing system which works well. Can you advise why it is incomplete? All of our agents are empowered to some extent, but obviously some issues have to be authorised by senior management.

refuse to extend capacity to meet even 15% of customer base at contension of 30:1

no idea what you are talking about. We constanlty monitor our network and improve and expand it as the demand is needed. If we didn't then we would not be able to take on any new customers.

wish they had just sorted the problem

Which problem? The one 3-4 years ago? Its fixed.

Early morning somone raised, yes I get in after my shift, dealing with sh 1 t which peeps have encountered, largely from corporate profit based decisions

Again, I have no idea what you are talking about.

kind regards

Luke
 
retired_again said:


retired_again you had a lot of members on your side all those years ago when it happened then you carried on for so long they are the members who are now putting you on ignore. It is time to move on retired time to forget the past and start living again.

As a new year starts try forgiveness,
to all those you feel have wronged you,
instead of anger and bitterness
then life will be better for you.
 
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retired - have you thought of getting therapy? It's not healthy to have a fixation like this.

Personally, I couldn't give a sh1t about your problems, and I don't think anyone else does either. If you were as much of an irritant at the time as you are now, you probably deserved them.
 
It's no good being nice to him Kitty, it only encourages him. It's also no good being nasty as he simply ignores those posts until his next posting urge in the early hours of the morning. Suspend his membership for a while, to calm things down and see what he does - my guess is he'll sign up under a different name and start doing the same thing. Frankly I don't think he cares less about the board rules and just wants to cause as much trouble as possible. :nod:
 
DOH!
even tho his messages come up as..
This message is hidden because retired_again is on your ignore list.

it arrives in its FULL monotonous quantity in my email inbox :eek: is there no escaping him :crap:
 
retired_again said:
As to above:

public...blah blah drone drone....

Lets humour you for a minute.

What do you actually *want*?

Do you want an apology? Youve had it.

Do you have money outstanding from plusnet? Go via the courts, not a forum.

Do you think plusnet are a bad ISP? You cant comment, obviously not having used them for god knows how many years.

Do you hate them and want to put them out of business by letting everyone know about what happened to you?


Well I have news for you. As far as I can see, plusnet are have a very happy userbase now, and the products they offer are good. Why shouldnt people enjoy this?

I once hated BT, a lot cos they shafted the company I work for 100 times worse than they did you. Granted, its not the same as personal but what is the point in harping on about it?

I dont like BT now, but I never comment on them because I havent used them as an ISP for ages, so I dont have the right.

What exactly are you hoping to achieve?

I can tell you now, people really have no sympathy for you whatso ever.

I suggest you get on in your life, after all, its usually only women who cause this much lasting agro (no offence kits ;) ).
 
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Old dude said:
I suggest you get on in your life, after all, its usually only women who cause this much lasting agro (no offence kits ;) ).

:hrmph: Typical male answer but isn't it always men who never give up the chace when they think they can smell blood.

:) I will monitor retired-again
 
ah, so nice that those who weren`t there can give the definative observation.
Equally nice that they propound equality & etc but really don`t go toward any understanding or solution, they have simply enjoyed the revitalised +N

I have asked two simple questions: where lies the policy?
what authority do those very competent peeps at cutomer service have?

Is that really too hard? Do you want me to go back on history?
Be fair the history was very very very bad , lots of accounts, lots deemed in contravention of contract, T&C varied frequently, peeps went away. I didn`t. So what is the problem of publically stating now?

R

bah humbug!
 
You know it was sooo bad, theres loads of people still complaining about it now...oh wait, its just a very bitter person.

I got an excellent idea retired, why dont you join plusnet!

Then you can pretend you have problems and see how good the tech support is.

How about it?



Oh Kits, Im guessing retired is a bloke, if I thought otherwise, I would have said the same about men...maybe
 
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