Sponsored Links

Grain Frustration

Anth

Super Pro Member
I was wanting to post a mini rant about this, but also see if anyone has any suggestions.

Last week Grain were making the rounds knocking on the doors in my street trying to get people to sign up as their service has just went live here. So I told my next door neighbour about it as they were not in at the time and they wanted to sign up given there is a January sale on there.

Now this is where it gets a bit comical.

It seems across the road, all the odd numbers, to our street have Grain available to them. And my house, an even number, in the street is also available to be signed up all because I had a couple of years ago filled out the "interested in signing up" form with them when they first announced they were starting a Newcastle build.

However my neighbour cannot sign up, and Grain have said the project in our area has now been cancelled and terminated and it will be the case they will never offer it to the other houses in our street.

When quite literally its a semi-detached house adjoined onto ours. Any ideas on this?
 
I was wanting to post a mini rant about this, but also see if anyone has any suggestions.

Last week Grain were making the rounds knocking on the doors in my street trying to get people to sign up as their service has just went live here. So I told my next door neighbour about it as they were not in at the time and they wanted to sign up given there is a January sale on there.

Now this is where it gets a bit comical.

It seems across the road, all the odd numbers, to our street have Grain available to them. And my house, an even number, in the street is also available to be signed up all because I had a couple of years ago filled out the "interested in signing up" form with them when they first announced they were starting a Newcastle build.

However my neighbour cannot sign up, and Grain have said the project in our area has now been cancelled and terminated and it will be the case they will never offer it to the other houses in our street.

When quite literally its a semi-detached house adjoined onto ours. Any ideas on this?
I'd stay well clear of this kind of incompetence, who knows what shenanigans they'll pull in the future.
 
Going through the whole estate I live within putting post codes for each street. Its really strange they seem to be offering it in every street except every now and again there is a house missed out in the middle of the street for no rhyme or reason?

So it would go 1,2,3,4,5,7,8,9,10,12 are available. So what about numbers 6 and 11?

Knowing my estate there is nothing unique about those houses for them to be missed out. Its just terraces of houses. For them to be live in one house must mean it is live in a house next door given the backhaul cable will be all through the street?

Anyone with any idea of the nitty gritty within this ISP industry how grain can just miss out the odd house in a terraced street of houses? Its not flats and its all council houses and there is absolutely nothing special about the houses they've missed out to make them be unable to be offered there.
 
Sponsored Links
I'd stay well clear of this kind of incompetence, who knows what shenanigans they'll pull in the future.
In fairness, it beats the service providers who don't know whether they can serve a particular property, or who claim they can but can't, or claim they can't but do.
 
Nearly the same thing we are seeing with Fibrus here in Fermanagh. They are literally passing by homes to bring it to some homes and not others! Just because certain numbers they don't fall under Project Stratum. It's a joke!

Had a Fibrus rep sit on my street for 5 minutes, probing my wifi before getting out and climbing over a sheets of tin, slipping on them and arseing about in stuff he had no business in to put a leaflet through my door! I've rang them and told them under no circumstances to come unto the property again!

They don't seem to have ANY respect for the countryside at all. lobbing down trees on private property, cutting back trees, BT cables and anything else gets in their way! Puting in new poles without asking local land owners.
 
Grain is the single strangest provider I have tried to deal with. They accept orders for premises way before they have any infrastructure in the town, then simply drop everything and vanish... Trying to make sense of some altnets can be hard at the best of times, but Grain are something else 😄
 
Grain is the single strangest provider I have tried to deal with. They accept orders for premises way before they have any infrastructure in the town
That is the curious thing

I thought they hadn't installed anything to my area at all. They were in Heaton for ages last year according to the BetterInternetDashboard. And now they are installing in Wallsend. And my area (Walker) I have seen no installation and no mention of installation on the BID (I check it very often) and yet they have someone knocking on the door on Friday saying their service is now live and ready to order and on their website it says its live and ready now to be installed too all across the estate I live in. With the exception of one side of the street in the whole estate. Which just happens to be my side of the street.
 
Sponsored Links
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6026)
  2. BT (3639)
  3. Politics (2721)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2146)
  8. FTTC (2083)
  9. Statistics (1901)
  10. 4G (1816)
  11. Virgin Media (1764)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1407)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules