Sponsored

Great Customer Service but poor speeds

Xendor

Member
I've been with Vivaciti for more than a couple of months now on ADSLMax, so my speeds should have 'settled'. Though I'm less than 2km from my exchange my speeds remain between 450kbps and 950kbps (even when accessing from my BT test socket with nothing else connected). Customer service have offered much advice and suggestions, but my speeds remain poor. I've tried another router, and I've had BT come in and check my line. Close neighbors with other ISPs get consistent speeds above 2mbps. I'm at my wits end. Customer service is good, but that's no benefit if I get consistent slow speeds.
 

Gofast

Regular Member
I am 1.6KM from my exchange and get speeds of over 5500k all day.

What we need to see are stats!

Run a BT speedtest and post the results ,how are you connected,do you use a router? A full set of stats from your router or modem will give the info needed to get you help.

BTSpeedtester HERE
 
Top
Promotion
Cheapest Superfast ISPs
  • Vodafone £21.95 (*24.95)
    Speed 35Mbps, Unlimited
    Gift: None
  • NOW £22.00 (*32.00)
    Speed 36Mbps, Unlimited
    Gift: None
  • TalkTalk £22.00 (*29.95)
    Speed 38Mbps, Unlimited
    Gift: None
  • Hyperoptic £22.00
    Speed 50Mbps, Unlimited
    Gift: None
  • Shell Energy £22.99 (*30.99)
    Speed 35Mbps, Unlimited
    Gift: 12 Months of Norton 360
Large Availability | View All
Cheapest Ultrafast ISPs
  • Community Fibre £20.00 (*29.50)
    Speed: 150Mbps, Unlimited
    Gift: Double Speed Boost
  • Virgin Media £25.00 (*51.00)
    Speed: 108Mbps, Unlimited
    Gift: None
  • Vodafone £25.00 (*28.00)
    Speed: 100Mbps, Unlimited
    Gift: None
  • Gigaclear £29.00 (*49.00)
    Speed: 300Mbps, Unlimited
    Gift: None
  • Hyperoptic £29.00 (*35.00)
    Speed: 150Mbps, Unlimited
    Gift: None
Large Availability | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Promotion
The Top 20 Category Tags
  1. FTTP (3301)
  2. BT (2959)
  3. Building Digital UK (1867)
  4. FTTC (1861)
  5. Politics (1851)
  6. Openreach (1774)
  7. Business (1616)
  8. Mobile Broadband (1399)
  9. Statistics (1366)
  10. FTTH (1361)
  11. 4G (1210)
  12. Fibre Optic (1138)
  13. Wireless Internet (1124)
  14. Virgin Media (1112)
  15. Ofcom Regulation (1110)
  16. Vodafone (798)
  17. EE (798)
  18. TalkTalk (740)
  19. Sky Broadband (720)
  20. 5G (692)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules