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Great Customer Service but poor speeds

Xendor

Member
I've been with Vivaciti for more than a couple of months now on ADSLMax, so my speeds should have 'settled'. Though I'm less than 2km from my exchange my speeds remain between 450kbps and 950kbps (even when accessing from my BT test socket with nothing else connected). Customer service have offered much advice and suggestions, but my speeds remain poor. I've tried another router, and I've had BT come in and check my line. Close neighbors with other ISPs get consistent speeds above 2mbps. I'm at my wits end. Customer service is good, but that's no benefit if I get consistent slow speeds.
 

Gofast

Regular Member
I am 1.6KM from my exchange and get speeds of over 5500k all day.

What we need to see are stats!

Run a BT speedtest and post the results ,how are you connected,do you use a router? A full set of stats from your router or modem will give the info needed to get you help.

BTSpeedtester HERE
 
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