I've been with Vivaciti for more than a couple of months now on ADSLMax, so my speeds should have 'settled'. Though I'm less than 2km from my exchange my speeds remain between 450kbps and 950kbps (even when accessing from my BT test socket with nothing else connected). Customer service have offered much advice and suggestions, but my speeds remain poor. I've tried another router, and I've had BT come in and check my line. Close neighbors with other ISPs get consistent speeds above 2mbps. I'm at my wits end. Customer service is good, but that's no benefit if I get consistent slow speeds.