Decided to create a poll for us all to see
And to the "can't be bothered voters", although I see that ,once sorted to your satisfaction it may seem little point in carrying this further and you've had enough unfair stress already. This is why bodies such as ofcom do not get enough evidence to act.You could be the 1% (no pun intended) that would have allowed them to act. This is not just about fast4, it is about consumers regaining the right to fair and lawful service. Often we talk about consumer law having no teeth and firms being allowed to function above the law - if you don't push for your own rights, you can't complain if others won't on your behalf. Your new provider (and who knows who else?) may be watching the fast4 saga unfold with a view to using similar tactics. Stand up to it now,stamp it out -don't let it spreadThe two who think there is nothing wrong with fast4,
may not have a company to lie for by the end of the week
Hi, carstairs, I see from previous posts that you are a Fast4 dial up customer (assume that's still the case?)I take great exception to being accused of lying. Please moderate your criticisms to avoid offence.
Yes but ticking "No, Nothing's wrong with F4."Hi, carstairs, I see from previous posts that you are a Fast4 dial up customer (assume that's still the case?)
I actually looked up your profile thinking "this guy can't be serious!"
I had completely forgotten about dial up customers who would have been completely unaffected by the recent BB fiasco.
As they say "speak as you find" If I was getting the service I received when I joined, I would be over the moon still with fast4 .
IMO they have handled a change appallingly, although I can see why the changes had to occur.
If the changes have not affected you, then I can see why you would still be happy with them.
That's the most worrying for me because it breaks the law, under the Communications Act 2003.2. Moving us over to a lesser product with insufficient warning.
You may have missed, in my opinion, the one thats making me see red.Well, in the interests of balance, what are Fast4 guilty of really? They have had some trouble with poor speeds in the past. This was EurISP's fault (although our contract was/is with Fast4 though) and they have changed their backbone supplier now. It may also have been due to some "extra heavy" users overloading their capacity (although agreed they should not have promised something they couldn't deliver). So there really remains 2 issues:
1. Misleading advertising (i.e. no contract, but it costs £80 to leave within 12 months!).
2. Moving us over to a lesser product with insufficient warning.
This lesser product now makes them less attractive (O2 broadband and Entanet resellers are clearly better deals now). So, it's still probably true that many of their customers who are now experiencing more stable speeds probably aren't quite so bothered by the above 2 points, and it's just a few of their customers (i.e. us lot) who are shouting about it all. I guess we should be careful that we don't make this forum degenerate into too much of a slagging match!
(I fully expect heated reaction to this post!)
Well Fast4 is part of NJP Services Ltd, which is a registered company. NJP Services therefore has legal responsibilities, and needs to have directors listed with Companies House. There are strict rules regarding their conduct...I thought the company was not responsible to anyone or anything.... - certainly seems that way... - does the law apply here??....