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Having a nightmare with Zen - poor comms and no connection

T962

Casual Member
Hi, I am managing twenty websites and needed no downtime on switchover day

so here we are , moved from Sky to Zen

no connection or phone line at home customer service not helping, no response to emails and one very unhappy customer
The comms in switching over are diabolical

I’m sat here having to tether because I’ve not got internet on the day I was promised

So disappointed with this experience and the promises of no loss or continuity of service And I’m sat here twiddling my thumbs with no support

a massive let down

I will give them another few hours and then go back to sky
 
Hmm it's rare to see a downtime and if one occurs then it's usually Openreach to blame - what packages were you switching to/from? Meanwhile I'll give Zen a nudge to look at this post.
 
Thanks Mark, it connected a day late (this morning) at 00.01 am so i have connection
Really appreciate your help and am disappointed about the poor comms from zen if i am honest. The speeds look Ok just the comms and inability to support on switch over day
 
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